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every time i try logging in

eylaheylah Posts: 8,316 Legendary Poster
in Help Desk
ive sent a email to but this keeps happening? everytime i try logging in it shows this. even said i was blocked from the community too.

tf4rglmt8y9l.jpeg
ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸

Comments

  • AnonymousToeAnonymousToe Posts: 2,700 Boards Guru
    I just got a message like this, it also said ‘verifying that you are human’
  • LeylaLeyla Community Manager Posts: 229 Trailblazer
    Hey Eylah just saw this and your email! From our end we havent done anything like blocking your access so I think it is a bug, and we're not sure exactly why this is happening - I have tried a couple of things on our end to see if it fixes it, so let us know if this keeps happening, if it does then we can raise it with the tech team!

    You are logged in right now, so can I ask if after seeing these error messages it eventually lets you in?

    We're sorry this is happening Eylah, I appreciate that this is very frustrating!!
  • eylaheylah Posts: 8,316 Legendary Poster
    Leyla wrote: »
    Hey Eylah just saw this and your email! From our end we havent done anything like blocking your access so I think it is a bug, and we're not sure exactly why this is happening - I have tried a couple of things on our end to see if it fixes it, so let us know if this keeps happening, if it does then we can raise it with the tech team!

    You are logged in right now, so can I ask if after seeing these error messages it eventually lets you in?

    We're sorry this is happening Eylah, I appreciate that this is very frustrating!!

    it just happened again!
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Posts: 8,316 Legendary Poster
    AnonymousToe wrote: »
    I just got a message like this, it also said ‘verifying that you are human’

    i got that too.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    edited June 27
    i’ve been getting this too now!
  • independent_independent_ Community Connector Posts: 9,780 Supreme Poster
    Just got the same here too
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • eylaheylah Posts: 8,316 Legendary Poster
    it just happened again.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    every single time i come onto boards i get it, it takes soo long to disappear and let me on lol
  • eylaheylah Posts: 8,316 Legendary Poster
    its doing it both on my phone and ipad
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    same for me @eylah !
  • eylaheylah Posts: 8,316 Legendary Poster
    haven’t tried it on my laptop lol @shannon_164 probably bc i don’t know where it is 🤣
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    hahaha i haven’t tried my laptop either because i am currently unsure of where on earth i would find my charger at this point @eylah 🤣
  • Sian321Sian321 Community Manager Posts: 1,722 Extreme Poster
    Hey everyone, thanks so much for flagging this! None of you should be blocked, and we're really sorry this has been happening! I can imagine it might feel stressful. Looks like a bit of a tech issue / bug happening.

    Can I ask, are you able to access the boards all okay today?
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    @Sian321 everytime i go onto boards or even just simply refresh the page i get it, sometimes it disappears quite quickly but other times it takes a few minutes😫
  • eylaheylah Posts: 8,316 Legendary Poster
    it just happened again for me.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • Sian321Sian321 Community Manager Posts: 1,722 Extreme Poster
    Oh no that sounds so frustrating! We're really sorry @shannon_164 and @eylah . Thank you for reporting this. I've popped a ticket into our IT desk. Their working times can differ over the weekend, but we will hopefully have this resolved by Monday.

    I'm really glad that there does seem to be a bit of a work-around with refreshing the page, but recognise that's annoying for you folks to have to do!

    Thanks for baring with us!
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    idk if i’m misreading what you’ve said @Sian321 but i feel like what ive said / what you’ve taken it as is 2 different things? refreshing the page doesn’t solve the issue for me, it actually causes the issue too - if i go onto the boards or if i refresh the page it then pops up for me
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    i did send an email too @Sian321 because this won’t let me post now ughh but everyone i try to post, preview, save as draft, send a dm - literally anything on boards - the message flags up and i can’t do nothing:/
  • Sian321Sian321 Community Manager Posts: 1,722 Extreme Poster
    Hey @shannon_164 , ah sorry I misunderstood what you had written there - I see what you mean! Refreshing the page is actually creating the issue too.

    I will share this update with the IT team.

    Can I ask if you're getting the same error message when trying to access Chatwee, or maybe just Boards?
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    it only seems to be on boards @Sian321 - it took me logging in & out multiple times and refreshing the page and hitting “post comment” several times to even be able to post the last comment:/
  • Sian321Sian321 Community Manager Posts: 1,722 Extreme Poster
    @shannon_164 thank you! Our IT team are now aware, so fingers crossed by Monday we should have a fix! We'll keep you updated!
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    thank you @Sian321 i appreciate it! every so often i have to go through the logging out and in several times, refresh tab & just continually hit “post comment” until it will finally let me post.
  • eylaheylah Posts: 8,316 Legendary Poster
    oh fml it happened again :/.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 2,416 Boards Champion
    it’s getting so so frustrating @eylah !!!
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