Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨
Please help us out!

We have our annual survey out, asking a few questions about you, your needs and preferences, and the impact of our services. It should take around 5-8 minutes and by completing it, you will be entered for a chance to win a £200 Love2Shop voucher (in line with our privacy policy)

Click here to fill out our survey.

every time i try logging in

eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
in Help Desk
ive sent a email to but this keeps happening? everytime i try logging in it shows this. even said i was blocked from the community too.

tf4rglmt8y9l.jpeg
ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
«1

Comments

  • AnonymousToeAnonymousToe Posts: 2,818 Boards Guru
    I just got a message like this, it also said ‘verifying that you are human’
  • LeylaLeyla Community Manager Posts: 655 Incredible Poster
    Hey Eylah just saw this and your email! From our end we havent done anything like blocking your access so I think it is a bug, and we're not sure exactly why this is happening - I have tried a couple of things on our end to see if it fixes it, so let us know if this keeps happening, if it does then we can raise it with the tech team!

    You are logged in right now, so can I ask if after seeing these error messages it eventually lets you in?

    We're sorry this is happening Eylah, I appreciate that this is very frustrating!!
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    Leyla wrote: »
    Hey Eylah just saw this and your email! From our end we havent done anything like blocking your access so I think it is a bug, and we're not sure exactly why this is happening - I have tried a couple of things on our end to see if it fixes it, so let us know if this keeps happening, if it does then we can raise it with the tech team!

    You are logged in right now, so can I ask if after seeing these error messages it eventually lets you in?

    We're sorry this is happening Eylah, I appreciate that this is very frustrating!!

    it just happened again!
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    AnonymousToe wrote: »
    I just got a message like this, it also said ‘verifying that you are human’

    i got that too.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    edited June 2025
    i’ve been getting this too now!
  • independent_independent_ Community Connector Posts: 10,126 An Original Mixlorian
    Just got the same here too
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    it just happened again.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    every single time i come onto boards i get it, it takes soo long to disappear and let me on lol
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    its doing it both on my phone and ipad
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    same for me @eylah !
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    haven’t tried it on my laptop lol @shannon_164 probably bc i don’t know where it is 🤣
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    hahaha i haven’t tried my laptop either because i am currently unsure of where on earth i would find my charger at this point @eylah 🤣
  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    Hey everyone, thanks so much for flagging this! None of you should be blocked, and we're really sorry this has been happening! I can imagine it might feel stressful. Looks like a bit of a tech issue / bug happening.

    Can I ask, are you able to access the boards all okay today?
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    @Sian321 everytime i go onto boards or even just simply refresh the page i get it, sometimes it disappears quite quickly but other times it takes a few minutes😫
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    it just happened again for me.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    Oh no that sounds so frustrating! We're really sorry @shannon_164 and @eylah . Thank you for reporting this. I've popped a ticket into our IT desk. Their working times can differ over the weekend, but we will hopefully have this resolved by Monday.

    I'm really glad that there does seem to be a bit of a work-around with refreshing the page, but recognise that's annoying for you folks to have to do!

    Thanks for baring with us!
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    idk if i’m misreading what you’ve said @Sian321 but i feel like what ive said / what you’ve taken it as is 2 different things? refreshing the page doesn’t solve the issue for me, it actually causes the issue too - if i go onto the boards or if i refresh the page it then pops up for me
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    i did send an email too @Sian321 because this won’t let me post now ughh but everyone i try to post, preview, save as draft, send a dm - literally anything on boards - the message flags up and i can’t do nothing:/
  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    Hey @shannon_164 , ah sorry I misunderstood what you had written there - I see what you mean! Refreshing the page is actually creating the issue too.

    I will share this update with the IT team.

    Can I ask if you're getting the same error message when trying to access Chatwee, or maybe just Boards?
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    it only seems to be on boards @Sian321 - it took me logging in & out multiple times and refreshing the page and hitting “post comment” several times to even be able to post the last comment:/
  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    @shannon_164 thank you! Our IT team are now aware, so fingers crossed by Monday we should have a fix! We'll keep you updated!
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    thank you @Sian321 i appreciate it! every so often i have to go through the logging out and in several times, refresh tab & just continually hit “post comment” until it will finally let me post.
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    oh fml it happened again :/.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    it’s getting so so frustrating @eylah !!!
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    oop just happened twice in under 3 minutes aha pls make it stop lol..

    @shannon_164 its getting on my nerves! <3
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    it happens for me every single time i go onto boards or refresh the tab or change section eg help desk to health & wellbeing section - i am super close to throwing my phone out the window ngl🤣
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    since logging on 5 mins ago it’s happening every time i log on or fresh my page. even took up half my screen when replying to a msg lol.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    that’s what has been happening to me @eylah !! it won’t let me save as draft, post, preview, go into dm’s etc every so often and i gotta log out n in several times, refresh again and again then just hit post comment about 50 times before it posts😫
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    shannon_164 wrote: »
    that’s what has been happening to me @eylah !! it won’t let me save as draft, post, preview, go into dm’s etc every so often and i gotta log out n in several times, refresh again and again then just hit post comment about 50 times before it posts😫

    that’s mad! it can’t go on like this.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    its just said im blocked again.. lol this is pissing me off. couldn’t access the mix for a gd 10 minutes.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
Sign In or Register to comment.