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Testing New Text Box

KatieKatie Community Manager Posts: 898 Part of The Mix Family
edited June 26 in Help Desk
Hey Community,

We’re just letting you know that on Thursday 26th June between 9am and 11am we’ll be testing a new text box on the discussion boards. At 11am we'll switch it back to the usual text box.

We’ve set up this thread so if you notice any tech issues with typing out new posts or comments then please let us know here. Any feedback would be greatly appreciated! For now we’re just trialing it to see what it’s like.

Feel free to also have a play around with the different functions down below and let us know what you think!

Cheers folks!
Post edited by Katie on

Comments

  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster
    Oh is this the new formatting thing that V mentioned to me a while ago? They asked me what screen reader I used to test accessibility
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family
    Oh is this the new formatting thing that V mentioned to me a while ago? They asked me what screen reader I used to test accessibility
    I'm not sure @independent_ possibly! For now we're just testing it to see if it works on our boards but if you're around tomorrow 9am-11am would be useful to know how it works with your screen reader but no worries if you're busy!
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    New text box is live folks until 11am

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    not to be that person but it is actually horrible haha, i don’t at all like it and tbh, it would put me off using the boards if this is permanent

  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    Totally valid @shannon_164 ! Unfortunately the text box we have at the moment is a little outdated and we believe it's causing some tech issues (like the mentioning other users issue) so we are looking into more updated versions. Very useful to hear your thoughts on how you find it though! Feel free to have a play around with the functions - all feedback is welcomed

  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    I have noticed there doesn't seem to be a preview post option hmm

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    it won’t let me tag anyone anymore:/ this one is making things sm harder for me (don’t wanna go into detail on here about it, sorry, but i guess it falls under accessibility? idk) also everytime i try to post now i have to save it as a draft and refresh the page to then be able to post after refreshing as it wont let me just post automatically…

  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster
    edited June 26

    Hello

    Yes there are going to be issues with this I think.

    Can I tag @Katie

    Edit: no I can’t

    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    Hmm I'm not having issues tagging @independent_ and @shannon_164 but I'm unable to click where you've tagged me @independent_. Would you be able to log out and back in and see if that works

  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster

    @Katie does that work?

    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    @katie does this tag you properly? it’s not like showing potential accounts i’m trying to tag if you get what i mean? i’ve tried on my phone & laptop now plus logged out and back in etc

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    Yes that works @independent_ !

    image.png

    Hmm strange this is what I see when I try tag someone - will keep this mention issue noted thank you for flagging

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    @katie whenever i try to tag someone i don’t get it like that, there isnt a list of people in trying to tag type of thing

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    i have a screen recording of what it does for me if that’s helpful @katie ? it won’t let me attach it on here or in dm though, i could email it if you think it could be helpful to see?

  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    Yes please @shannon_164 that would be very helpful thank you!

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    i just emailed it @katie !

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    the preview button not being there no more is gonna be rlly hard too, i rely on it sm!!!

  • KatieKatie Community Manager Posts: 898 Part of The Mix Family

    Cheers @shannon_164 ! From the screen recording I can see the drop down appears at the start but then strangely disappears. Have you tried logging out, closing the tab, the creating a new tab and logging back in?

    Apologies for all this hassle Shannon you're been very helpful here!

  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion

    oh really @katie ? i didn’t even notice it was appearing at the start! i’m definitely not getting any accounts showing though when i try. i’ve logged out & back in, created new tabs etc - i’ve also tried on both my phone and laptop too and the issue is the same on both

  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster

    I never use the preview button so that’s not an issue for me but it’s defo disappeared

    I just had to log out and in again to get the tagging to work but it’s so different

    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • RiverRiver Community Connector Posts: 4,523 The Mix Elder

    So where’s the spoiler button?

    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion
    @Katie tagging people now seems to be working ok for me now that it’s back to the norm
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family
    Thank you for all your help and feedback here @shannon_164 @River @independent_ whilst we tested this!

    So what I'm hearing is:
    • there's no preview button
    • there's no spoiler button
    • tagging/mentioning other users is a bit faulty
    • possible accessibility issues (examples would be helpful if anyone has any!)

    Let me know if you have any more feedback please team! We've switched it back to the normal text box now so you shouldn't have any of these issues (fingers crossed!). As I said earlier, we were just testing this for now and this isn't a current permanent change.
  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster
    @Katie so accessibility issues.

    The first thing i noticed was that my screen reader (apple voiceover on iPhone 14 running iOS 17) didn’t announce when I was pressing the return key. Every other key was fine

    This is really difficult to describe without showing you (wish there was a way i could actually show you) but when i went to the box, it would tell me some of the keyboard commands I could use. I use a wireless keyboard attached to my phone when I’m at home, so in theory I should be able to use these. One of them was CTRL + shift + P for the paragraph menu, and CTRL + shift + I for the formatting menu. I tried both of these on my phone’s keyboard and neither of them worked.

    If it’s tested again, please can you let me know so I can test it out on my laptop as well? I didn’t have time to do that this morning
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster
    So in conclusion as far as screen readers go, it would be tolerable when I got used to its little quirks, but the current one is quite frankly simpler. BBCode was introduced a few years ago because it was better for accessibility
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family
    This is so helpful thank you @independent_ I'll make sure to pass all of these insights onto the tech team!

    We can definitely do another round of testing next week if that works? I'll keep you updated!

    Basically with the current text box being a bit outdated, we're likely to see more and more tech issues, such as the current issue at the moment where mentioning other users is a little faulty. Although I appreciate it was also faulty with the new text box we tested today too. This is just an option and we'll keep speaking to our tech team about where to go from here
  • independent_independent_ Community Connector Posts: 9,782 Supreme Poster
    Yes please keep me updated @Katie I could do with testing it on my laptop too to see if the keyboard commands work there, and how mentioning works.

    I don’t know, some of these new things are actually worse than the old ones accessibility wise - you’d think it would have come on a bit since these things were first made
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 898 Part of The Mix Family
    it won’t let me tag anyone anymore:/ this one is making things sm harder for me (don’t wanna go into detail on here about it, sorry, but i guess it falls under accessibility? idk) also everytime i try to post now i have to save it as a draft and refresh the page to then be able to post after refreshing as it wont let me just post automatically…
    Also @shannon_164 if you did feel comfortable explaining this a little further in private do feel free to email us or I can set up a new DM with you to discuss this. Just let us know. No worries at all about not wanting to go into detail on here - that's totally understandable!
  • shannon_164shannon_164 Community Connector Posts: 2,489 Boards Champion
    Katie wrote: »
    it won’t let me tag anyone anymore:/ this one is making things sm harder for me (don’t wanna go into detail on here about it, sorry, but i guess it falls under accessibility? idk) also everytime i try to post now i have to save it as a draft and refresh the page to then be able to post after refreshing as it wont let me just post automatically…
    Also @shannon_164 if you did feel comfortable explaining this a little further in private do feel free to email us or I can set up a new DM with you to discuss this. Just let us know. No worries at all about not wanting to go into detail on here - that's totally understandable!

    sorry @Katie i didn’t even see this earlier! i just don’t know how exactly to explain it? if so, could it be a new thread? just to make it less confusing pls. thank you <3
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