Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.

Boards won’t keep me logged in

Rose113Rose113 Community Connector Posts: 3,407 Boards Guru
in Help Desk
It keeps logging me out and idk why, it’s happened 3 times this morning in the space of an hour!
Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.

Comments

  • shannon_164shannon_164 Community Connector Posts: 1,818 Extreme Poster
    i’ve been randomly logged out on several occasions in the last number of days now, i’m not too sure why!
  • Rose113Rose113 Community Connector Posts: 3,407 Boards Guru
    @shannon_164 maybe we are just special 😂
    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • shannon_164shannon_164 Community Connector Posts: 1,818 Extreme Poster
    hahaha maybe @Rose113 🤣
  • KatieKatie Community Manager Posts: 638 Incredible Poster
    Hey @Rose113 and @shannon_164 that sounds pretty annoying! Can I ask if it's logging you out on your phone or on a desktop please?
  • Rose113Rose113 Community Connector Posts: 3,407 Boards Guru
    Hey @Katie its on my phone :)
    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • KatieKatie Community Manager Posts: 638 Incredible Poster
    Thank you @Rose113 and do you get logged out when you're using the discussion boards or is it when you haven't been on the tab in a certain amount of time please?

    @shannon_164 please could you let me know too thank you!
  • independent_independent_ Community Connector Posts: 9,544 Supreme Poster
    Mines is ok for now on both phone and PC, but the time I have to leave the tab for it to log me out is ages, it’s something like 28 days! So probs not that for the people experiencing it.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 638 Incredible Poster
    Very helpful to know thank you @independent_ ! I am wondering if the sessions expire after not being active on the tab. I'll chat to the tech team about it and will let you all know when I have an update
  • shannon_164shannon_164 Community Connector Posts: 1,818 Extreme Poster
    Katie wrote: »
    Hey @Rose113 and @shannon_164 that sounds pretty annoying! Can I ask if it's logging you out on your phone or on a desktop please?

    sorry i’ve been in college / appointments!! for me though, it happens in my phone & laptop.
  • Rose113Rose113 Community Connector Posts: 3,407 Boards Guru
    @Katie was after like 5 mins this morning but I’ve not been logged out since the post this morning
    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • KatieKatie Community Manager Posts: 638 Incredible Poster
    edited May 14
    Okay so @independent_ you were right! Your sessions should be timing out after 1 month. Which means if you haven't visited the site within a month, you'll be automatically signed out.

    I'm a little unsure why you're both being signed out @Rose113 and @shannon_164 as you visit the boards often right?

    I have a few more questions if you don't mind answering them please so that we can get to the bottom of this:
    1. Are you being logged out despite being active on the page? (I think you've already answered this Rose thank you!)
    2. When you get logged out, are you keeping the community open in a tab on your computer/phone, or do you make a new tab each time?

    Thank you - you're all being very helpful!
  • Rose113Rose113 Community Connector Posts: 3,407 Boards Guru
    @Katie 50 times a day XD

    New tab each time
    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • shannon_164shannon_164 Community Connector Posts: 1,818 Extreme Poster
    @Katie its been happening to me several times the last couple of weeks - some days its anytime i come onto the boards, other days its just once or not at all! ive never not used boards for over a month either!

    the second question is baffling my brain a little lol but honestly, it just depends, sometimes i just use the same tab, other times, a new tab.
  • KatieKatie Community Manager Posts: 638 Incredible Poster
    Thank you both I've passed your answers onto the tech team ! Will report back
Sign In or Register to comment.