If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Check out our Men's Mental Health Support Chat every Monday 8pm-9:30pm in partnership with the JD Foundation. It's an inclusive space to talk about anxiety, stress, and anything affecting young men under 25.
Click here for more info!
Click here for more info!
Options
Discouraged about sharing my experiences in the Discussion Boards

The user and all related content has been deleted.
Post edited by Sian321 on
Tagged:
6
This discussion has been closed.
Comments
I’m sorry you feel you had a negative experience however We should also not voice issues like this publicly and to always contact the staff team through the mix account or you can use this form https://bit.ly/TheMixFeedbackForm
I hope you can have a better experience soon and be able to clear this up with the staff team
You should be allowed to discuss these things here. Your feelings are always valid and we want to support you with them.
I hope you continue to use the boards because you deserve support
Please don’t take it as a reflection on yourself. How you feel is totally valid, but we all want to support you. If you ever find a thread hasn’t had a response, you can always post in it again to bump it back to the top of what’s new (I don’t think there are any rules against this).
As a staff team, we take accountability for you feeling ignored, and are so sorry that this has been the case. I can hear too that the language with which the moderator shared their reminders about our guidelines felt inconsiderate, and as a result you've been working hard to remind yourself that mistakes do not define you, you are so worthy of love, and you have a right to speak out. Again, that sounds hard, and while it hasn't been our intention to personally call you out, we hear that might have been the impact.
Thank you for hearing our rules about contacting moderators. We want to do our best to be as attentive as possible, and being able to have a two-way conversation about this is really useful. You are valued here. You deserve support
again, this is NOT at all aimed at the person who has made this thread, i promise. i just don’t understand how it was one rule for me and a different rule for someone else, surely it should remain consistent…?
i’m sorry.
We're working hard as a team to take this feedback on board and continue improving our services. I really do hear just how tough things have been feeling and we empathise with that, we care, and we feel it with you.
We're here and in DMs for support, as well as via our new feedback form here: https://forms.office.com/Pages/ResponsePage.aspx?id=Rv-1Tzdou0C_sANOJmVSg_H1kdu0bzdJrX0d5dO2lRNURFc4STc4UklTVkg0WFBYVEw2OENLN1dOVCQlQCN0PWcu
Feeling ignored in a space that you care about and invest a huge amount of time into is painful, and we really do want to hear your thoughts and feelings, including feelings of being let down by us.
Everyone deserves to be treated equally here. That is paramount. We really don't wish to be defensive or dismissive, but rather, to work with you collaboratively and to put up our hands where we can be doing better. You each deserve nothing less.
We are going to close this thread now to invite each of you to DM us with any questions regarding our moderators / our staff-team, and you are also invited to share feedback via our form here: https://bit.ly/TheMixFeedbackForm