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Negative experiences with helplines

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I really see what you're saying too about how invalidating it felt for both the mental health helpline call-taker and crisis team member to focus on problem-solving rather than feelings first. It sounds like you were really needing someone in that moment to simply listen, to empathise, and to appreciate your situation from your own perspective before trying to 'fix' anything. I can relate to that!
Would you feel comfortable sharing some more about the pressing situation you're dealing with? We're hear to listen if you wish too, though please know there's no pressure