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Negative experiences with helplines

Past UserPast User Posts: 0 Just got here
edited January 2025 in Health & Wellbeing
The user and all related content has been deleted.
Post edited by Past User on
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Comments

  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    edited January 2025
    Hi @Creativeboy23 , how are you doing today? I wanted to check in because the above situation sounds really frustrating and stressful, particularly when you had been trying hard to resolve a pressing and urgent issue on Friday but then wern't able to access any support through the advice centre.

    I really see what you're saying too about how invalidating it felt for both the mental health helpline call-taker and crisis team member to focus on problem-solving rather than feelings first. It sounds like you were really needing someone in that moment to simply listen, to empathise, and to appreciate your situation from your own perspective before trying to 'fix' anything. I can relate to that!

    Would you feel comfortable sharing some more about the pressing situation you're dealing with? We're hear to listen if you wish too, though please know there's no pressure <3
  • Past UserPast User Posts: 0 Just got here
    edited January 2025
    The user and all related content has been deleted.
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