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Situation with another helpline

Comments
How do you feel about giving feedback to the helpline you used? It sounds like your experience has stuck with you and this might help you move past it
I’d say the volunteer didn’t mean it the way it came across. They give their time to help us, they don’t want to upset us. I say they just wanted to keep the chat focused on you and how you’re feeling rather than the small hiccup. Miscommunications happen, they’re only human just like us .