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Situation with another helpline

Past UserPast User Posts: 0 Just got here
edited May 2024 in Health & Wellbeing
The user and all related content has been deleted.
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Comments

  • issieissie Staff Posts: 63 Boards Initiate
    That sounds like an incredibly frustrating experience with the helpline. Reaching out for support when you're feeling low and ending up feeling unheard can be really disheartening. It is possible that she ran out of time or misinterpreted your message but it is completely understandable to still feel angry as you reached out for help and didn't get the support you deserve.

    How do you feel about giving feedback to the helpline you used? It sounds like your experience has stuck with you and this might help you move past it <3
  • Former MemberFormer Member Posts: 423 Listening Ear
    Your feelings are always valid and I hope you’re feeling a bit better.

    I’d say the volunteer didn’t mean it the way it came across. They give their time to help us, they don’t want to upset us. I say they just wanted to keep the chat focused on you and how you’re feeling rather than the small hiccup. Miscommunications happen, they’re only human just like us .
  • Past UserPast User Posts: 0 Just got here
    The user and all related content has been deleted.
  • Past UserPast User Posts: 0 Just got here
    The user and all related content has been deleted.
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