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Hey @Lubna. I checked in with our counselling team about this.
If no time slots are showing, it means nobody is available. Best thing to do is keep checking back in and some slots will open up. Sometimes people don't show and times become available last minute as well.
Hey @Lubna I'm sorry to hear your counsellor didn't pick up for your session today. It sounds like you've been waiting a few weeks for your counselling to start and it can be really tough when you're hoping to get some support but it doesn't work out. Do you have an email for the counselling team you can contact to let them know what happened? They should hopefully be able to reschedule this session for you soon.
I hope you're doing okay today. We're all here for you if you'd like to talk to us about anything on the boards. Chat is also open tonight too
Maybe somethings don't get better, but we do. We get stronger. We learn to live with our situations as messy and ugly as they are. We fix what we can and we adapt to what we can't. Maybe some of us will never fully be okay, but at least we're here. We're still trying. We're doing the best we can. That's worth celebrating too ❤
Just echoing what has been said, really sorry to hear that your counsellor didn't pick up your session, it's always rubbish when these things happen! Over Christmas, our counsellors take breaks, so that may be why it didn't happen, although you should be able to get a session added to make up for the one missed. It doesn't change what happened, but you will get your sessions and we're available here too if you ever wanted to talk
Nope my counselor didnt turn up again! Who can I contact apart from [email protected] because I have already emailed [email protected] 3 times now and they havent evan emailed me back!
Nope my counselor didnt turn up again! Who can I contact apart from [email protected] because I have already emailed [email protected] 3 times now and they havent evan emailed me back!
[edited by moderator to fix link formatting]
Thanks for raising this again Lubna. Totally hearing how frustrating this is.
I've closed this thread and we'll drop you a PM to explore what's happened.
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I hope you're doing okay today. We're all here for you if you'd like to talk to us about anything on the boards. Chat is also open tonight too
Yeah I have an email for them. I emailed them earlier.
Just echoing what has been said, really sorry to hear that your counsellor didn't pick up your session, it's always rubbish when these things happen! Over Christmas, our counsellors take breaks, so that may be why it didn't happen, although you should be able to get a session added to make up for the one missed. It doesn't change what happened, but you will get your sessions and we're available here too if you ever wanted to talk
Lauren