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Locking me out of my account

whiterabbit7whiterabbit7 Posts: 9 Newbie
For some reason, when I try to log in to this site it often tells me that my username doesn't exist, then when I try to change the password it tells me my email address doesn't exist on this site either. Eventually, it lets me log on. I don't know why it does that, but it takes me so long to log in. I'm not logged in on any other device, I just find it really strange. Does anyone else have this problem?


  • EyepatchEyepatch Posts: 389 Rampant Poster
    Try clicking on dissuasion boards, then logging in, I have a similar issue were it will only log me into this account if I am on the discussion boards page. If you bookmark the discussion boards page it makes it easer to log in again :) 

    The mods can tell you more about why this happens, as I'm not sure about the reason 
    "Sometimes we find ourselves stuck between choosing what is right, and what is easy." 
  • AidanAidan Clever idiot Posts: 1,225 Fanatical Poster
    I think @Eyepatch got it spot on, I vaguely remember it being mentioned a while ago that discussion board accounts and mix accounts are seperate- so you have to come to the discussion boards, and then log on (:

  • The MixThe Mix Posts: 2,414 Community Managers
    Hi @whiterabbit7

    @Eyepatch and @aidan are correct. We have another area of The Mix's website that logs you into an area called 'Your Voices'. The login button looks the same as the discussion boards so it can be quite confusing! Like Eyepatch and Aidan have mentioned, if you go to the main discussion boards page each time you want to login, it should work this way. 

    Let us know if that works for you :) 

    - Aife 
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
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