We’d love to ask you a few questions about your preferences when it comes to services and your experience with them. This will help us when it comes to shaping what our support looks like in the future. Please take our short survey for your chance to win a £50 Amazon voucher.
Locking me out of my account
For some reason, when I try to log in to this site it often tells me that my username doesn't exist, then when I try to change the password it tells me my email address doesn't exist on this site either. Eventually, it lets me log on. I don't know why it does that, but it takes me so long to log in. I'm not logged in on any other device, I just find it really strange. Does anyone else have this problem?