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We've started our first discussion for our Christmas campaign which is focusing on religion or cultural beliefs that help you when you're feeling down. Some of the responses will be used anonymously on social media as a video. If you'd like to take part, head over to this thread.

1-2-1 not working. desperate

AllieAllie NoobPosts: 233 Trailblazer
Hi.
So i just tried to use the 1-2-1 chat, its 7:16pm and it came up saying "sorry, we are not available at the moment. Webchat is normally open between 11am and 11pm everyday".
Why is it not working? I need to chat desperately

Comments

  • MikeMike 🎧 LandaanPosts: 3,756 Community Manager
    Hey Kayden,

    I thought I'd respond to this out of hours as it just caught my eye and I can tell you're really in need of somewhere to talk. I believe the helpline dept is currently closed because of staff sickness; a capacity issue, unfortunately. Alternatively, you could try I'm Alive, a crisis support service who also offer webchat (and they're online now - just click the big blue button).

    I hope that helps and take care. *hug*
    All behaviour is a need trying to be met.

    Want to join the community champions? Drop @TheMix a message!
  • AllieAllie Noob Posts: 233 Trailblazer
    Hi Mike,

    Thank you very much. Ahh i understand. I will give it a go. Thank you for the link! Much appreciated!!

    Kayden
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