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1-2-1 not working. desperate

AllieAllie NoobPosts: 233 Trailblazer
So i just tried to use the 1-2-1 chat, its 7:16pm and it came up saying "sorry, we are not available at the moment. Webchat is normally open between 11am and 11pm everyday".
Why is it not working? I need to chat desperately


  • MikeMike 🎧 LandaanPosts: 3,756 Community Manager
    Hey Kayden,

    I thought I'd respond to this out of hours as it just caught my eye and I can tell you're really in need of somewhere to talk. I believe the helpline dept is currently closed because of staff sickness; a capacity issue, unfortunately. Alternatively, you could try I'm Alive, a crisis support service who also offer webchat (and they're online now - just click the big blue button).

    I hope that helps and take care. *hug*
    All behaviour is a need trying to be met.

    Want to join the community champions? Drop @TheMix a message!
  • AllieAllie Noob Posts: 233 Trailblazer
    Hi Mike,

    Thank you very much. Ahh i understand. I will give it a go. Thank you for the link! Much appreciated!!

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