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Are you with Virgin BB?
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
IS it me or is streaming with VM really poor? I have 20MB BB and half the time YouTube won't load and cannot download files more than 2MB or the connection drops.
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Perhaps its some maintenance thing? I have lost my connection possibly twice over the last year but other than that, it's pretty stable.
How did you wangle that???
edit: To clarify this with Virgin I just phoned them up. I also read on the letter it says free super-hub too. So I spoke to the person at 150, they said no it's not free. It's not even on our account. So we called the number on the letter, spoke to them and it says clearly on the letter FREE upgrade to 30Mb, and FREE super-hub. Well the guy said no its not. It's £30 one off payment, plus £10 a month for us because of our plan. What the fuck? Why send us a letter saying its free when it clearly isn't. Explains why they haven't upgraded it yet.
There are people who are getting it free, but it seems they're being either selective, or whoever is managing has ballsed it up somewhere and are telling their reps different things. The letter says they've offered it to us for being a "long time customer, who upgraded to 20Mb".
Sure?
Check your security make sure no one else is using it.
Secondly make sure your signal is not set to "hidden" because that can cause it to drop frequently.