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Internet Service Providers
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
Word.
Does anyone know of an excellent internet service provider? I've had nothing but trouble, lies and hassle from the last three I've been with.
I want an unlimited service - not unlimited 2GB a month between 6-11pm, or unlimited 20GB a month, or UNLIMITED on Wednesdays
I want UK call centres - both when I signup AND when I have a problem.
I don't want to pay to report problems with the service.
I just want a reasonable service and I don't mind paying for it.
Please help!
Does anyone know of an excellent internet service provider? I've had nothing but trouble, lies and hassle from the last three I've been with.
I want an unlimited service - not unlimited 2GB a month between 6-11pm, or unlimited 20GB a month, or UNLIMITED on Wednesdays
I want UK call centres - both when I signup AND when I have a problem.
I don't want to pay to report problems with the service.
I just want a reasonable service and I don't mind paying for it.
Please help!
0
Comments
I'm currently with Zen which I find to be just fine, but which does not meet your "unlimited" criteria. Can't tell you of their support as I've not needed it.
http://www.dslzoneuk.net/isp_ratings.php rates some companies. Many of the top rated places are not massively known.
Escalated support was onshore, but whenever I rang the support phone line for the first line it was offshore people.
2/3 of the call centre staff are based in the UK, and it will become 5/6 in the near future.
TBH I would deffinately avoid BT like the plague, bunch of Fat cat stuck up motherfuckers who try to fuck you over on every corner, the Homehub in terms of speed, transfer rate and features of this supposed brilliant router is way bellow sub par, the VOIP phone (when I had it) was aload of toss and the speeds with BT are crap, they are very very stringant on there fair usage policy, capping my line for downloading 40gig in one month as a one off (usually it was around 25gig), (compared to most ISP who only cap/warn about capping for downloading ALOT all the time) there customer support is shocking, even when onshore based it is way way way bellow any customer support (Being told to fuck off by a supervisor didnt help with that front for me)
ETA - Although it is hypocritical of me saying this as Plusnet or plus.net My ISP is a subsidary of BT itself :rolleyes: at self
ETA it is unlimited downloads
Is that UNLIMITED with FUP or actually unlimited? the difference being if you download alot with a "fair usage policy" they cap your line speed during peak hours.
be unlimited at university, 4/5 again as they are extremely good but have had 2 small outages in 1 year (literally an afternoon or so). there is a fair use policy but we download a lot and have never triggered it.
I've heard of or know bad things about:
- AOL
- BT
- Tiscali
- Sky
and a few others that don't come to mind right now.
Unless you are paying the REAL prices for the lines that you get, you wont be getting an unlimited service. Yes I download tons of stuff too, I'm yet to be capped or charged more, but there is a limit. Even paying for the dedicated line yourself (To your home or not) you will still be limited by its capabilities.
Short and sweet, there's always something limiting. Therefore unlimited can't exist.
If unlimited really did exist, don't you think Google for example would have harnessed that by now? Instead of paying flat out fees each month for dedicated lines that are constantly limiting to them, then having to upgrade them all the time, why don't they just get one unlimited line for $50 a month? It's the same old issue with unlimited webhosts, doesn't exist.
Big difference between unlimited and unmetered. Something somewhere limits it either way. Just the meaning of the word gets the user to sign up.
They are a waste of time in terms of help. Their phone packages are a steal, before I upgraded to the 20Mb line, they said you'd get the unlimited evening and weekend calls (IIRC), though my ass you did. They charged me everytime regardless of the number. So got rid of it and replaced it with a faster connection.
The other day they said it was my cable. I tried 3 different ones, I said the internet is going offline almost everyday at 7.30 on the dot. It's something with you guys, or the router is broken. Come and fix them. "It must be your cable" - Blah.
It does seem that to get anywhere near an truly unlimited service I might have to go with a smaller company. I'm not sure if Virgin is an option in the new house, but I'll have a look. Is there customer service as bad as when they were NTL?