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Paypal disputes.
Former Member
Posts: 1,876,323 The Mix Honorary Guru
So I just got sent a dispute over some stuff I sent to a girl in the Netherlands. She paid £16 (way below retail) for three things and I sent it (admittedly a bit late, though I did let the people involved know) on May 9th. She is now claiming it hasn't arrived and that she paid for registered shipping. She DID NOT pay for this. She gave me an offer of £16 (less than the stated price) for two items and picked a third that I had as a "if you spend over £10 you can get this free" thing. Nowhere did she say she wanted it sent registered and had she said that that price included registered shipping I wouldn't have agreed to the offer.
Anyway, she's now claiming it is my responsibility and has filed said dispute. I can't afford to pay her back, especially since she never asked for registered mail, and it is an unfortunate fact of life that packages go missing (I've had three go missing, and possibly a third that cost me a LOT MORE than £16), especially overseas mail. But because I only sent it regular first class I only have a receipt of it being sent to her country, NOT to her address.
What can I do? I have tried being reasonable with her but to be honest I'm beginning to get suspicious of her. I told her I had proof that I shipped it and from there on it's not my responsibility if it goes lost, and she said that that's fine but yet still is filing the dispute.
Halp plz .
Anyway, she's now claiming it is my responsibility and has filed said dispute. I can't afford to pay her back, especially since she never asked for registered mail, and it is an unfortunate fact of life that packages go missing (I've had three go missing, and possibly a third that cost me a LOT MORE than £16), especially overseas mail. But because I only sent it regular first class I only have a receipt of it being sent to her country, NOT to her address.
What can I do? I have tried being reasonable with her but to be honest I'm beginning to get suspicious of her. I told her I had proof that I shipped it and from there on it's not my responsibility if it goes lost, and she said that that's fine but yet still is filing the dispute.
Halp plz .
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Comments
Unfortunately, paypal tends to go with the buyer, rather than the seller
I know they go with the buyer . It sucks because other people were offering to buy the more expensive item who would have gladly paid for registered but because she commented first I gave it to her. Sigh.
Paypal suck these days.
Sigh.
I would never sell any item that is not available for immediate download to anyone overseas.
There are a lot of unscrupulous people on Ebay, too smart and cunning for the likes of Ebay and Paypal, they know the loopholes and make a damn good job of using them.
It doesn't help right now. The question was about what she should do with regards to an impending paypal dispute. Not how she could avoid disputes.
It ain't helpful and doesn't answer the question.
I was looking at the broader image, she had a problem, by the time I answered I guessed she would have figured out how to deal with the dispute, PayPal virtually walk you through it asking you for all the information they need.
You can't track deliveries to the UK either, unless you get signed-for or recorded.
And I wasn't using eBay. If I WAS using eBay this would be much simpler because I'd have charged them recorded shipping regardless.