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A site about crap callcentres
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
A mate and I have set up a website for people to report their negative experiences with callcentres and I'm hoping some of you guys will help it take off. For too long people have had to put up with awful service from some callcentres - sometimes it's the fault of the person on the phone who turned up for work in a bad mood, other times its red red tape from the company hierachy. Whatever the situation, we're hoping you will help expose the bad service that some companies provide.
It's not just a bitch site, we're hoping companies will take notice and eventually realise that their customers won't just give up when it comes to complaints anymore.
Apologies to the mods here if this isn't permitted however I feel it genuinely has something to offer thesite.org's members.
www.crapcallcentres.co.uk
It's not just a bitch site, we're hoping companies will take notice and eventually realise that their customers won't just give up when it comes to complaints anymore.
Apologies to the mods here if this isn't permitted however I feel it genuinely has something to offer thesite.org's members.
www.crapcallcentres.co.uk
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Comments
I had one woman ring because the electric windows in her car weren't working. Ffs love, your electric windows on your car aren't down to us :banghead:
lol
I might sign up, I had a particularly horrible experience with o2.
But then again, I probably won't, complaining always makes me feel nasty. I feel all negative cos of a thread in P&D (as moaning does make you feel) so want to concentrate on the positive.
Wooo I have an internship
First of all have you ever worked in a call centre? it's horrible.
Tell me about it.
http://media.putfile.com/Verizon-Bad-Math
Dell Support - Laptop won't urn off.
http://www.youtube.com/watch?v=TNPzgPhHeWQ&NR=1
Cancelling an AOL account
http://youtube.com/watch?v=xmpDSBAh6RY
Angry BT Customer
http://youtube.com/watch?v=Yj2oXMdZ4sk&feature=related
unfortunately we are a technical support centre mostly so theres a 50% chance that the customer is going to be less willing to accept instructions if they're annoyed that their internet doesn't work!
i've only had good experiences with virgin (not biased at all i promise )
*phone rings*
"Hello?"
"Hello-sir-my-name-is-Jonathan-and-I-am-calling-from-ePower-Ltd"
"YER NAME'S NOT FOOKIN JONATHAN IS IT YOU DAFT FUCKIN CUNT ITS JAYARENDRARAJARAN OR SUM SHITE INNIT"
"I-am-just-calling-to-ask-who-your-electricity-supplier-is"
"NONE OF YER FOOKING BUSINESS IS IT"
"...but-sir-I-am-just-calling-to-ask-who-your-electricity-supplier-is"
... :banghead:
Many more like that and I don't think this thread will stay open.
just cos they have an accent doesn't mean they can't do their job or that the ydon't know what they are doing
Yeah, purely coincidental that every Indian who calls (from an Indian call centre) has the name 'Jonathan' or 'Derek'? Its a known trick they use a fake English name.
And, I don't give a fuck. How dare someone ring me up at home in my limited free time, get me out of bed to the other side of the flat, fuck knows how they got my details, cold-calling about wanting to change my gas / electricity / phone / broadband / etc, and when you say not interested they can adopt aggressive tactics basically saying you're stupid for paying £2/mth more? Fuck them all.
Also because a lot of people unknowingly vent their anger when calling, giving them a bad representation of the way the call centre really operates (makes sense? )
A better and politer way is to say you're not interested then hang up. It takes a fraction of the time, the person on the other end gets the message, and when you write about what you've said you don't look so stupid.
Telephone prefernce service and a answerphone stopped most of those calls for me. If you dont like it, take steps to reduce it happening.
Better save your guilt for being a racist prick tbh.
Even if there are, at least they have the sense not to run there mouth off about it.
A large part of my job now is knowing the complaints procedure inside and out i.e what the regulator does. Complaints can go a few different ways, but at the end of the day if the customer isn't happy with the companies complaint resolution then they can take their business elsewhere.
No offence, but no amount of pointless websites are going to make a blind bit of difference.
Again with the T+C, we sometimes get customers complaining about losing revenue at their home business due to having no internet connection - even though the T+C states you cannot use the home broadband service for business purposes.
I'm an absolute twat whenever nPower ring me though, mostly because they're ringing me up illegally to pressurise me about a debt I don't owe. Still proud of making one of the fuckers who rang me up at work cry; I was dead polite but told him he'd committed a criminal offence (which he sort of had) and that I would be pressing charges against him