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Exchanging Goods Without Receipt
Former Member
Posts: 1,876,323 The Mix Honorary Guru
Question about Law.
Got a product, a game. It's started cracking from inside to out which I'm lead to believe is due to a problem with the console itself. The shop i bought it from won't exchange it or do anything without a receipt, even though it has the shops barcode sticker & price sticker on it, even though it's common knowledge the product is about nearly 5 months old.
Are there any consumer laws which can help me get an exchange here ?
Got a product, a game. It's started cracking from inside to out which I'm lead to believe is due to a problem with the console itself. The shop i bought it from won't exchange it or do anything without a receipt, even though it has the shops barcode sticker & price sticker on it, even though it's common knowledge the product is about nearly 5 months old.
Are there any consumer laws which can help me get an exchange here ?
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Comments
Did you pay with a credit/debit card ?
From here
Yes, i know it's a Scottish site, but it's the same in England.
I AM from Scotland So means all the more.
I do have a witness. I didnt however purchase it from Dixon's/ Currys.Digital, It was from HMV and they do not keep records in-store of sales like DSG do.
And i think i paid with my Debit card.
What's so annoying is that all i want is another copy of the game, it broke through no fault of the user [mine] so it should be considered for exchange, course we all know these companies don't want to be helpful after taking your hard earned money.
Ask for your money back and purchase the same item again. You only have the rights enshrined in the Sale Of Goods Act for purchases. If you exhange something and it goes wrong then legally you are screwed.
Now THAT i did not know, thank you
Now all i need to do is dig out the bank statements for the period when the game was bought and I'm sorted ... which is not an easy thing at the moment !
Tell you what though, monkeys seem to be taking over the service sector. Went into a bank, and because we didn't have a UCAS letter (lost it) we printed off the UCAS website thing. And the lady was just like 'what's this... I don't understand...'. If someone with two brain cells worked in a CS service job one day I'd be much happier. Because, contrary to what they tell you, they don't have to jump through a million hoops, they're just not sure what they're doing. Experienced CS people use their discretion more and it makes the customer happy, making you more likely to shop there in future, etc. etc.