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Banks - Complaining
BillieTheBot
Posts: 8,721 Bot
I was under the impression that banks (or anything financial services related) have to record a complaint made over the phone and not insist on it being it written. I want to make a complaint over the phone to my bank and they won't acknowledge it unless it's in writing?
Beep boop. I'm a bot.
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By insisting that you make it in writing it means that the complaint made is correct, not what they interpret you mean over the phone.
Yeah, you need to go through a Subject Access Report or something, you write to a Data Protection Officer, pay 10quid and they send you a copy of the notes on your account or summat.