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Online Bank Card Order...
Former Member
Posts: 1,876,323 The Mix Honorary Guru
Have used my debit card to order a load of christmas presents from amazon.co.uk. Got an email back saying the bank has declined my card. So i re-entered the details and retried and the same thing has happened again. What the hell is going on?!
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i know it sounds simple, but maybe theres not as much in ur account as u think
have u chescked the expiry date?x
Have you used it before on amazon.co.uk?
Also: home, law & money would be the appropriate forum I feel
I just did. They put me through to a call center in India, switched me to about 5 different departments, then cut me off. I swear they cut you off on purpose hoping you'll go away...
expiry date entered wrong
commence date entered wrong (although this is less important)
security digits not correct
Just give the bank a ring and ask whats up will take all of 5 minutes (with barclays) or possibly several days with halifax :grump:. I have a 6 digit security number apparently? And to reset it they wanted my secret password that I had no idea what it was....
...at least it's secure
I"ve had this happen before, sometimes they like to call it "suspicious activity" Sometimes a bank will suspend a card as a precautionary measure. I had it happen to me when I moved and all of the sudden all of my purchases were made in 2 states away... Pain in the ass, but I guess it could be good.
But as shyboy suggested, just ring them up and see what up. Just have your account number ready and it'll only take a minute
I use to plug in people's numbers into a machine, it was a bit boring. It's only the numbers that matter really. It's annoying when people give you their PIN instead of their 3 digit security code.
I always just type my name in lower case nowadays because I cba, or miss out my middle initial. It's purely for a person to see if the two people are the same.
From post if you read the whole thread: "I just did. They put me through to a call center in India, switched me to about 5 different departments, then cut me off. I swear they cut you off on purpose hoping you'll go away..."
From experience of working in a banking call centre, it sounds like it could be the Fraud team keeping an eye on your account - it may have flagged up as unusual spending, or something. They have your best interests at heart, really.
You just edited this
Whenever I have had a problem I have contacted my local branch. They are normally really helpful. Phone your branch. I'd be surprised if you can't get through to them directly.
Well hello there!
When I've had problems like this before it's usually down to a difference between billing address and delivery address or some bollocks like that. You aren't at a Uni/new address or something?
My dad gets his card declined almost every time he comes over here because he never uses it unless he's in the UK and all of a sudden there's hundreds of pounds coming off it.
:yes:
When I was working at hobbycraft, if someone used their card a lot some days, then we would either need voice authorisation or it would be declined.
Lol, never done that! Why did you report it stolen if you still have it?!