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Not in the slightest.
The banks have been mailing out their customers for months about chip and pin and the different options. Frankly it's not the shop's place to advise their customers on what they can do.
Giving out incorrect information is unfortunate, but again should serve to show that it's best if the shopkeepers don't advise at all.
Besides, in a lot of shops if people are that old-fashioned and don't know their pin then they can use a cheque.
Thats what i have found have increased alot since 14th feb. More cheques being used.
I also notice a hell of a lot of customers putting thier pin number into thier mobile phone and looking it up before they use it. A thiefs dream really.
Please no one mug me for my purse and mobile now please
and thankyou mist and kermit.
*tuts at you* you best change it now
well i said that in another thread and someone made the valid point of credit cards etc. you don't often use them to take cash out of the atm.
Okay, first of all - you don't have to explain to every customer, only those that are clearly having difficulty.
Second of all, it's the guidance from the Chip and PIN people that shops and businesses should be advising customers - and banks have all sent out leaflets but you can't guarantee customers will read them.
Thirdly, you have a right to refuse a sale, but you have no right to demand that all cards must have a PIN entered.
Finally - pensioners have other options!
Not necessarily so - the whole thing can be overriden simply by using the click-clack machines that all stores are required to keep as backup.
These can be banked in the same way as EFTPOS but just take a bit longer!
The banks have been mailing out but that's still no guarantee it'll actually be read. I quite often throw letters from the bank away when I see it's not something I want to read. The guidelines still say that shops are expected to advise customers where possible.
Shop staff should have been effectively trained, and small shop owners should have sufficiently read the material so that they can advise their customers.
No i agree that is wrong doing that, we don't tell people they have to have cards that are pin enabled. What we do say is if its a pin card and they forget the pin we cannot accept it.
As for telling every customer about it, to be fair i am often put on a till that mainly the elderly come to, and they are the biggest culprits for this so yes i would have to tell almost every customer!
It can be overridden, but you're missing one crucial point.
If the transaction is fraudulent, then the store is liable to pay the bank's losses. That's why they don't do it.