New Community Points System

Hey everyone, we’ve put this points system together which has been approved by our Community Connectors team to make things clearer and fairer for everyone who uses our Community. This is something we have done before, and it worked really well to make sure everyone stays within our Community Guidelines. This is about keeping our space safe and supportive for everyone who uses it. We hope this helps you understand what kind of behaviour might lead to a break or timeout, and how long those points last. Our Community team always consider each situation carefully and with understanding. The main aim is to help everyone feel comfortable here, not to make anyone feel judged. There may be occasions when you will get points- that can happen but we want this to be a way of helping you to work with us to make our Community a positive place.

We will start using the point system from a week today, which is Monday 3rd November.

If you have any questions pop them down below, send us an email to community@mhiuk.org or DM @TheMix.

Lower [0-4 points, expiring after one month]
Discussing breaks or points in group spaces
Posting identifiable or contact information
Encouraging or glorifying damaging behaviours
Bragging about sex or drugs
Derailing or hijacking a thread
Setting up multiple accounts
Using the Community to maliciously criticise the Community
Posting details of harmful substance quantities (possible exceptions at moderator discretion)
Mentioning methods of self-harm
Discussing details of disordered eating
Backseat moderating
Misusing DMs (for reasons outside of guidelines)

Middle [5-9 points, expiring after two months]
Unkind conflict including trying to provoke another member / attacking other members
Vagueposting about another member
Ignoring staff/ moderator instructions
Discussing suicidal plans or methods of suicide with specific details in group spaces
Posting images of self-harm (scars etc. are okay if they're not the reason for the photo)

Upper [10+ points, expiring after three months]
Revealing someone’s identity
Any comments which can be viewed as hate speech/or incites violence
Impersonating another member e.g. setting up a bogus account
Personal attacks or threats
Intimidating behaviour
Bullying
Taking screenshots of other users comments/information

Instant break
Posting spam or unsolicited advertising
Predatory behaviour
Age extremely out of remit (e.g. aged 7 or 60)

Please note: this list may be adjusted and points might be given to you for something that isn't currently on this list. The staff team have full discretion over when and how breaks, time-outs and bans are applied.

Find more posts tagged with

Community Guidelines

Points System

Community Connectors

Comments

toffuna101

i have a question. are we allowed to like criticise the community but not in a malicious way? i feel like in order to make this community better we sometimes need to put in criticisms that are not meant to attack any of the moderators or the staff.

AnonymousToe

A behaviour system 🤣🤣🤣
And we’re not allowed to talk about enforced breaks? So if our friend disappears, they can’t even say why.
Sometimes people get accused of vague posting when they aren’t.

I get the idea, but some of these things can happen by accident and there’s so much censoring

River

What’s misusing dms? Like what instances I’m confused sorry

AnonymousToe

Wait DMs don’t even exist anymore 😂

Past User

what’s the maximum amount of points you can get before action being taken, and in that case, what action is taken?

Leyla

are we allowed to like criticise the community but not in a malicious way? i feel like in order to make this community better we sometimes need to put in criticisms that are not meant to attack any of the moderators or the staff.

@toffuna101 Hi Toffuna, yes definitely! We do want to hear your feedback and really welcome you to be able to let us know things you think can be improved as long as they are not maliciously targeting someone or The Mix, such as swearing directed at someone, spamming with criticisms, etc. You can also directly give feedback to the Community Team by DMing or emailing us at community@mhiuk.org or by using our feedback form, which is completely anonymous if people would rather pass things along like that

And we’re not allowed to talk about enforced breaks? So if our friend disappears, they can’t even say why.
Sometimes people get accused of vague posting when they aren’t.

I get the idea, but some of these things can happen by accident and there’s so much censoring

@AnonymousToe Thank you for your feedback, as you mentioned, mistakes happen and we totally understand that. We expect almost everyone to have some amount of points, as the point system is more to highlight where someone might have gone wrong at the lower levels, which is why they get regularly wiped/expire. We hope that by adapting our old points system with the help of the Community Connectors, it will allow the Community to have guidance in a way that feels safe and productive. In terms of mentioning breaks whether enforced or not, there is a lot of context which not everyone might have behind these discussions and decisions, and thus discussing this publicly on the boards or in chat might not be the most productive space for it, which is why we ask for these discussions to be kept to private spaces

What’s misusing dms? Like what instances I’m confused sorry

Wait DMs don’t even exist anymore

@River and @AnonymousToe You can read more about the use of DMs in the DMs section of the Guidelines. But to summarise, it means using DMs with @TheMix shouldn't be used to seek 1-to-1 support as our DM space is not set up for that or the appropriate space. As we are a Community service, we cannot provide 1-to-1 support. DMs with @TheMix should only be used to assess risk, for community members to raise concerns or questions to the staff team, and to report tech issues. As DMs are no longer available between Community members anymore, this point specifically refers to how DMs are being used to the Community Team

what’s the maximum amount of points you can get before action being taken, and in that case, what action is taken?

@mai Very good question, so once your account reaches 30 points, you will be put on a temporary break from using the boards and/or chat. The points expire after the times listed above too, and you can contact the team to ask for how many points you are on if you need clarification, and you would be contacted if you ever get points to explain why

River

Thank you @Leyla

toffuna101

thanks for answering my question @Leyla

AnonymousToe

Oh we used to get 1-1 support through DMs with staff? I think

independent_

I realise some may have their reservations about this, but this actually does work really well if it’s enforced properly.

The post, however, is almost an exact copy/paste of the old one, with very little clarification of what the points actually mean. By that I mean it doesn’t say you reach 30 points and go on a break, which I think it should. I know Leyla has said it below but some people might only read the initial post. I also don’t feel it clarifies what the points are actualy for, like the old post did - it just basically says this is the points system and what you will get points for. New members might be confused by what the points system actually is.

I also didn’t think you could even be slightly out of remit age wise anymore, it’s not extreme like it used to be? It feels like this has been literally grabbed from the other post, a few words changed, and hasn’t really been updated at all - that is unless there’s a reason the age thing is still there.

Sian321

Really helpful feedback @independent_ ! Appreciate you taking the time to share this.

Sian321

@AnonymousToe thank you for your question! While DMs were never necessarily intended as a space to offer 1:1 emotional support, we take accountability as a staff-team for the fact that this did sometimes happen with some members, and we recognize the role that we have played too in perhaps not holding boundaries clear enough around this.

While there may be some back-and-forth via DMs when we reach out to you regarding safety concerns (e.g. we might need to send a few messages to understand your situation, ask questions to assess your level of safety, and provide relevant signposts), DMs are not a sustainable space to receive long-term emotional support, if that makes sense?

Once we understand your level of safety and have worked together to explore this, we might invite the member to then reach out via Boards, Chats, or Threads to seek emotional support from your peers, because you're so deserving of having all your thoughts heard.

How does this sound?