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📆 This Week's Schedule w/c 19.05

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  • RedemptionRedemption Community Connector Posts: 4,105 Community Veteran
    Redemption wrote: »
    Redemption wrote: »
    @Redemption i totally get that you’re feeling frustrated and upset, that’s completely valid, and no one’s trying to take that away from you, however, that said, in my personal opinion, the swearing’s been getting pretty heavy, and since this is meant to be a safe and welcoming space (with some members as young as 13), maybe you could be a bit more mindful of your language? everyone is of course entitled to an opinion and i don’t think it’s wrong to express your opinion either, but i also think it’s important to be respectful when doing so.

    i apologise if this comes across wrong as that is not at all what i mean to be the case but i promise i’m not at all trying to call you out harshly or anything, just hoping the vibe can be kept respectful for everyone🙂

    Im really sorry @shannon_164 that my language has upset you as well as anyone else pottentially hurt by my language. I understand, I'll try to avoid the swearing and all that. It's just fustrating and I keeps happening all the time just cancellations etc just literally all the time. I've had a lot on in life too, then I use sessions here to talk about this stuff but they get cancelled, barely any support sessions or nothing at all so I'm limited on places I could talk about stuff, it's more fustrating with everything else going on. It takes a lot to get me angry but when im struggling as it is and cancellations after cancellations happen, it all builds up so you have to let it out and I feel I should be able to share my frustrations. I am really sorry though it got heavy for you. I hope you understand 👍.

    i don’t at all have an issue with you sharing your frustrations, it’s actually good that you do feel able to rather than feeling you can’t talk to anybody as that can make situations feel even worse again. how you’re feeling is so so valid, always.

    I understand Shannon, thanks for the heads up and sorry again for my language. It's just a lot on with the other stuff I have, I know loads of other people have stuff on in life and impacted by the unreliability too though. I need to chill out with the swearing, it's sometime just hard. Hope you're ok anyway.

    i get that, and ofc you’re allowed to share how you’re feeling about everything just like everybody else here - pls do keep talking, you matter🙂

    Cheers, also do keep telling me if you see anything I say or do that you don't like or even anything I've done you can tell me and I'll sort it out 👍
  • Sian321Sian321 Community Manager Posts: 1,357 Wise Owl
    Hi everyone, thank you for these posts and for supporting one another.

    We can hear that there is a lot of upset and anger felt towards the Chat cancellations and know that the Chats are valued greatly by many of you as a chance to get together and get stuff off your chest. Thank you very much to all those who have shared their feelings about closures respectfully. as stated above, while we accept just how frustrating and disappointing cancellations may feel, we cannot and do not tolerate aggressive language (e.g. swearing) directed towards the Staff Team / The Mix and posts that breach Community guidelines will be edited.

    We take accountability for the fact that cancellations of Chats has been an ongoing problem that has a real impact on your all. And we're doing our very best to recruit new moderators (and have moderators actively undergoing training currently). We are also really pleased to have been able to launch Friday General Chats and, off the back of your feedback, plan to alternate these week-on-week with a Friday Support Chat (also Friday day-time) to be offering more support spaces for you.

    As a team, we continue to prioritise volunteer recruitment and can assure you there is much happening behind the scenes though recognise its really hard when you can't see the full picture.

    Whilst we are doing everything within our control to keep Chats running as consistently as we can, there are of course still some factors that are outside of our control, such as last-minuet cancellations from Moderators. In the case that this does mean cancellations need to take place, it feels important to us that you can access relevant support elsewhere so you can find the help you're looking for beyond Community. The following alternative peer support spaces are here for you:
    (18+) Side by Side is Mind's online community for anyone over the age of 18. It's a place where you can be yourself and talk to someone whenever you like. Their community is open 24/7 so you’ll always have someone to connect with day or night. It's a safe and trusted place because it's moderated by the team at Mind and protected by their community guidelines. Their website is https://sidebyside.mind.org.uk/

    There is a free mobile app called Tellmi (previously MeeToo), which you can download on the App Store (Apple) or Google Play (Android). The Tellmi app provides a safe and secure forum for 11-25 year olds wanting to discuss any issue affecting their lives. You can anonymously get advice from experts or other teenagers going through similar experiences in areas such as mental health, self-harming, relationships and friendships. You can also ask anonymous questions, vent about your day, learn about wellbeing, get support, manage your anxieties, build confidence and help others. The entire space is moderated and they also have in house counsellors from whom you can get some extra support. It's available everyday and is age banded so you are always talking to people your age. For more information go to https://www.tellmi.help/

    (Under18s) There’s an organisation called ChildLine which offers information, advice and confidential counselling to anyone aged 19 and under on any issue affecting them. Their phoneline is open all day every day by calling on 0800 1111, or you can go to www.childline.org.uk to access their webchat service. They also have a message board for young people on their website .You can also email Childline by signing up for an account and can have 1-on-1 chats with a counsellor when signed into your account.

    KNUS: The UK’s first free, confidential, mental health peer support and coaching chat service: https://knus.io/
  • RedemptionRedemption Community Connector Posts: 4,105 Community Veteran
    edited May 22
    Sian321 wrote: »
    Hi everyone, thank you for these posts and for supporting one another.

    We can hear that there is a lot of upset and anger felt towards the Chat cancellations and know that the Chats are valued greatly by many of you as a chance to get together and get stuff off your chest. Thank you very much to all those who have shared their feelings about closures respectfully. as stated above, while we accept just how frustrating and disappointing cancellations may feel, we cannot and do not tolerate aggressive language (e.g. swearing) directed towards the Staff Team / The Mix and posts that breach Community guidelines will be edited.

    We take accountability for the fact that cancellations of Chats has been an ongoing problem that has a real impact on your all. And we're doing our very best to recruit new moderators (and have moderators actively undergoing training currently). We are also really pleased to have been able to launch Friday General Chats and, off the back of your feedback, plan to alternate these week-on-week with a Friday Support Chat (also Friday day-time) to be offering more support spaces for you.

    As a team, we continue to prioritise volunteer recruitment and can assure you there is much happening behind the scenes though recognise its really hard when you can't see the full picture.

    Whilst we are doing everything within our control to keep Chats running as consistently as we can, there are of course still some factors that are outside of our control, such as last-minuet cancellations from Moderators. In the case that this does mean cancellations need to take place, it feels important to us that you can access relevant support elsewhere so you can find the help you're looking for beyond Community. The following alternative peer support spaces are here for you:
    (18+) Side by Side is Mind's online community for anyone over the age of 18. It's a place where you can be yourself and talk to someone whenever you like. Their community is open 24/7 so you’ll always have someone to connect with day or night. It's a safe and trusted place because it's moderated by the team at Mind and protected by their community guidelines. Their website is https://sidebyside.mind.org.uk/

    There is a free mobile app called Tellmi (previously MeeToo), which you can download on the App Store (Apple) or Google Play (Android). The Tellmi app provides a safe and secure forum for 11-25 year olds wanting to discuss any issue affecting their lives. You can anonymously get advice from experts or other teenagers going through similar experiences in areas such as mental health, self-harming, relationships and friendships. You can also ask anonymous questions, vent about your day, learn about wellbeing, get support, manage your anxieties, build confidence and help others. The entire space is moderated and they also have in house counsellors from whom you can get some extra support. It's available everyday and is age banded so you are always talking to people your age. For more information go to https://www.tellmi.help/

    (Under18s) There’s an organisation called ChildLine which offers information, advice and confidential counselling to anyone aged 19 and under on any issue affecting them. Their phoneline is open all day every day by calling on 0800 1111, or you can go to www.childline.org.uk to access their webchat service. They also have a message board for young people on their website .You can also email Childline by signing up for an account and can have 1-on-1 chats with a counsellor when signed into your account.

    KNUS: The UK’s first free, confidential, mental health peer support and coaching chat service: https://knus.io/

    Im really sorry for my language @Sian321 . It has been unreliable recently but hopefully it will improve soon. I hope I've not upset anyone.
  • independent_independent_ Community Connector Posts: 9,583 Supreme Poster
    I think it’s always good to have a space where we can share how we feel, but I know personally when I say these things it’s always meant with the best intentions. I think it’s perfectly natural for people to be feeling frustrated and let’s face it, when we’re angry it can present itself in lots of ways. But I always try to think to myself is what I’m saying constructive, and can it help someone. And really, as has been the case through all this, the people posting these threads are the messengers - we all need to express how we feel, but we also need to take responsibility for the language we’re using to do that. It’s not productive if it’s heated, and I’m sure we all want these discussions to remain as constructive feedback.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • LeylaLeyla Community Manager Posts: 193 Trailblazer
    Hellooo! We have had a chat and looked at capacity for the general chat this afternoon and were wondering if you all would prefer a Support Chat instead from 1.30-3? We will leave it up to you, but we do have the ability to run it as a SC today instead of a GC
  • shannon_164shannon_164 Community Connector Posts: 1,882 Extreme Poster
    @Leyla i thought it was already support chat today? sian had posted yesterday saying:
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    i was really hoping it was support chat too, since support has been more or less non existent recently, and because that’s what it said yesterday?
  • LeylaLeyla Community Manager Posts: 193 Trailblazer
    @shannon_164 Hahah I think Sian may have forgotten that she posted it because when I said I would ask on the post she said thank you! So yes, in that case, it is definitely a Support Chat!
  • independent_independent_ Community Connector Posts: 9,583 Supreme Poster
    I also thought it was already support @Leyla but I defo think a support chat would be excellent. I'll be there either way, but if it can be ran as an SC, I think it should! I think @Sian321 said it would alternate weeks if possible, so one week would be general and the next would be support etc.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • LeylaLeyla Community Manager Posts: 193 Trailblazer
    @independent_ Thank youuu. Yes let's go with SC for today to make up for the ones cancelled, I think it's me being silly (again), sorry all!
  • independent_independent_ Community Connector Posts: 9,583 Supreme Poster
    @Leyla ahaha don't worry! Sounds like you could both do with a strong coffee this morning - I'm having one right now, feel free to join me if you like coffee :joy:

    That's great news though, I will also be around as an extra pair of hands for supporting people.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • LeylaLeyla Community Manager Posts: 193 Trailblazer
    Hi all, a change to the rota for Sunday, we can now only run General Chat instead of SC. Thank you for your continued patience as we continue to recruit and train up new moderators
  • shannon_164shannon_164 Community Connector Posts: 1,882 Extreme Poster
    aw:( there’s already no support thread on sunday and now no support chat either - kinda expected but still frustrating:/
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