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Cheers, also do keep telling me if you see anything I say or do that you don't like or even anything I've done you can tell me and I'll sort it out 👍
We can hear that there is a lot of upset and anger felt towards the Chat cancellations and know that the Chats are valued greatly by many of you as a chance to get together and get stuff off your chest. Thank you very much to all those who have shared their feelings about closures respectfully. as stated above, while we accept just how frustrating and disappointing cancellations may feel, we cannot and do not tolerate aggressive language (e.g. swearing) directed towards the Staff Team / The Mix and posts that breach Community guidelines will be edited.
We take accountability for the fact that cancellations of Chats has been an ongoing problem that has a real impact on your all. And we're doing our very best to recruit new moderators (and have moderators actively undergoing training currently). We are also really pleased to have been able to launch Friday General Chats and, off the back of your feedback, plan to alternate these week-on-week with a Friday Support Chat (also Friday day-time) to be offering more support spaces for you.
As a team, we continue to prioritise volunteer recruitment and can assure you there is much happening behind the scenes though recognise its really hard when you can't see the full picture.
Whilst we are doing everything within our control to keep Chats running as consistently as we can, there are of course still some factors that are outside of our control, such as last-minuet cancellations from Moderators. In the case that this does mean cancellations need to take place, it feels important to us that you can access relevant support elsewhere so you can find the help you're looking for beyond Community. The following alternative peer support spaces are here for you:
There is a free mobile app called Tellmi (previously MeeToo), which you can download on the App Store (Apple) or Google Play (Android). The Tellmi app provides a safe and secure forum for 11-25 year olds wanting to discuss any issue affecting their lives. You can anonymously get advice from experts or other teenagers going through similar experiences in areas such as mental health, self-harming, relationships and friendships. You can also ask anonymous questions, vent about your day, learn about wellbeing, get support, manage your anxieties, build confidence and help others. The entire space is moderated and they also have in house counsellors from whom you can get some extra support. It's available everyday and is age banded so you are always talking to people your age. For more information go to https://www.tellmi.help/
(Under18s) There’s an organisation called ChildLine which offers information, advice and confidential counselling to anyone aged 19 and under on any issue affecting them. Their phoneline is open all day every day by calling on 0800 1111, or you can go to www.childline.org.uk to access their webchat service. They also have a message board for young people on their website .You can also email Childline by signing up for an account and can have 1-on-1 chats with a counsellor when signed into your account.
KNUS: The UK’s first free, confidential, mental health peer support and coaching chat service: https://knus.io/
Im really sorry for my language @Sian321 . It has been unreliable recently but hopefully it will improve soon. I hope I've not upset anyone.
i was really hoping it was support chat too, since support has been more or less non existent recently, and because that’s what it said yesterday?
That's great news though, I will also be around as an extra pair of hands for supporting people.