frustrated

struggling0_0

i had used a service a handful of times, i found them really helpful. the previous 2 times i contacted them after hours of waiting, i then finally found out that they couldn’t offer support. the second time that it happened i felt so so frustrated, i then had replied saying “it could be helpful for this information to be communicated on the website so people know when they text in rather than finding out after hours of waiting for a response as it’s super frustrating” and they have now as a result of that banned me from their service for being disrespectful. i am so so annoyed. i don’t understand what i done wrong? i genuinely wasn’t disrespectful in any way - i was frustrated, yes, but i was not disrespectful.

i don’t have any helplines i can contact really due to my lack of trust with services involving emergency services / some being inaccessible for people who struggle with verbal communication. they were my last option really. i’m so sad about it because i genuinely didn’t do anything wrong.

Sian321

Hey @struggling0_0 , mhmm thank you for sharing this. How are you doing right now? I want to send a hug, because this sounds like a really perplexing and infuriating situation. You'd spent hours and hours trying to access their service only to be told you couldn't access support. And now it feels as though your last option for support has been taken away. That feels really hard, @struggling0_0 , and I get the sense you feel let down?

I wonder what kind of parameters this organisation have around the ban? Did they tell you how long the ban will last / whether its permenant? Do they have any feedback stream options for you to express how you're feeling?

I hear how unjust this is feeling, @struggling0_0 , and I wonder how we can we be here to support you in the here-and-now today? It sounds like you had been reaching out to this other organisation for some specific help? Is that right? What had you been hoping for from the helpline?

We're all here for you and we're listening

struggling0_0

@Sian321 thank you for replying

i feel really awful right now - everything feels overwhelming. i feel so drained from everything.

i don’t understand what ive done wrong though as i wasn’t at all disrespectful, and really it was a normal response (being frustrated) after waiting for hours on more than one occasion to find out their doing updates so i would have to message in another day with absolutely no notice about it.

it’s a permanent ban - i would understand if i was abusive towards their volunteers or whatever then that would make sense but i’m not that type of person and my messages weren’t in any way disrespectful as they claimed. i’m the type of person that you could send the most vile message to and i would apologise to you, i wouldn’t defend myself in any way. it hurts that they’ve done this to me.

i just wanted to be listened to by people who get it, as their helpline is staffed by lived experience volunteers so they have understanding. i just feel so so drained from everything forreal.

Sian321

I hear you, @struggling0_0 - it's hurts. You're really hurt to have this done to you, and it sounds like you value this organisation a lot because they're a place you can connect with volunteers with lived expereince. You just want to be listened to and you just want to be heard. That makes so much sense

I can imagine you might be feeling a bit in shock right now / trying to process this ban that's suddenly come into affect. It sounds really confusing and like it's come very much out of the blue.

As you say, you hadn't wished to disrespect anyone, but to express your frustration. Rather than calling anyone 'out' it sounds like you'd been trying to call them 'in' - to say hey, I'm really needing this service right now, and it's exhausting have to wait this long only to be turned away. You had been trying to let them in to how you were feeling.

What do you need this afternoon, @struggling0_0 ? I hear you say you feel so, so drained. It's okay not to have the answers right now about what you want to do next or where you want to go from here in response to the ban. I hope you can take some space this afternoon. Keep us posted. All of us on Community are here.

struggling0_0

thank you @Sian321

it’s been a few days since it’s happened but i just feel so frustrated still, it’s really unfair.

i really just want to isolate myself from the world completely, i feel like id be doing everyone a favour if i done that as i genuinely am so unwanted in this world.

Orchid059

Hi @struggling0_0 It sounds like an incredibly frustrating situation, especially since you were reaching out for support and felt like you weren’t treated fairly in return. It's tough when you're trying to communicate your feelings, especially frustration, and it leads to negative consequences rather than the understanding you hoped for. It makes sense that you'd be upset by the whole situation.

From what you’ve shared, it seems like your message was about how the service could improve communication, which is a valid concern, especially if you're relying on them for support. It's completely natural to feel frustrated when you've been waiting for help and then find out that support isn't available.

Don't take this to heart as it is not a reflection on you- it might have been a bot that caused the ban. Have you considered reaching out to them again, maybe via email or through another medium, to express how you feel? You could clarify that you weren’t trying to be disrespectful but were just voicing a concern in a moment of frustration. It’s possible they might reconsider, especially if they understand where you were coming from.

Have you tried these other text messaging services:

-Shout (Text Shout to 85258). Shout provides free, confidential text support 24/7 for anyone in crisis. It's a text-based service that allows you to communicate with trained volunteers who can help you navigate mental health challenges.
-Samaritans (Text: 116 123) Samaritans offers confidential emotional support for anyone in distress. While the main contact is through phone, they also offer text support in certain cases, particularly if you’re unable to speak.
-Crisis Text Line UK (Text “HELLO” to 741741) This is a UK-based service, providing free, confidential text support for people in crisis. It’s available 24/7 and helps with a wide range of mental health issues, including stress, anxiety, and more severe crises.

Most importantly you matter in this world and you are important- don't let anyone tell you different