samaritans 😭 cant take this anymore. safe

eylah

just found out samaritans are blocking my number bc i called them to many times i cant talk to dad when im sad and whenwanting to sh. so now i dont like shout bc they call police on me and try end convo asap samaritans are only ppl i trust helpline wise now i have to be alone bc i only like samaritans and tried other ppl . im so sad i am so mad with myself bc i just want help but im fighting everything by myself idk how long i can go on for ( safe. ). im so tired from talking to ppl then having to stop it why does it have to happen to me for 😭. so upset rn so upset. sry for being such a disappointment. this didnt fit in my other post sry.

Sian321

Hey @eylah , thanks so much for your message. It sounds so overwhelming to have been blocked from Samaritans, and thank you for confirming that you are safe right now. I can hear you're very mad at yourself, and at the same time, you're doing your absolute best to cope and reach out for help. It sounds like such an exhausting cycle that you've been in - talking to people and then having to stop. What was it specifically about Samaritans compared to other helplines that you found helpful? We're here for you, Eylah

eylah

@Sian321 they would always support me no matter what they were so kind to me especially abt when i was in tough place but now i dont have them anymore bc they said bc i have called them to many times.

eylah

i have used calm before but idk they were horrible last time i spoke to them plus with samaritans i was using there 1-2-1 chat thingy. idk just feel like a piece of my safety net been taken from me its rly impacting me rn its shit.

amy02

I'm so sorry to hear this @eylah having that safety net taken away must feel so unsettling. We're here for you.

Is it the whole calm service in general that isn't helpful? You're doing so well reaching out and trying these things regardless, of course some of them may suit you and your needs better than others. Take care of yourself these coming days, we're here to talk

eylah

its unfair bc they say they dont mind ppl msging them more then once but now it seems they are bothered by me contacting them . im deeply upset abt this bc i trusted samaritans. i even opened up abt my mum bc it got to much but now i feel stupid for doing that.

AnonymousToe

I think it’s crazy that they’ve done that eylah, I’m so sorry 🫂 you’re being so strong

TheNightmare

Im sorry they have done that, it's terrible they have done that, you should be able to contact them how many times you need to. We are all here for you no matter what though.

ebyrne556

Morning @eylah just checking in on you this morning? Im sorry to hea that Samaritans weren’t the most supportive and blocked your number. Im thinking of you and You are so strong Keep being amazing @eylah we are here for u

eylah

@AnonymousToe @TheNightmare @ebyrne556 thankyou im trying to move past it rn bc thats all i can do rn bc i cant keep crying abt it bc thats exhausting me even though that was my safe place. i appreciate you guys so much thankyou .im not strong at all but i appreciate it.

TheNightmare

eylah wrote: »

@AnonymousToe @TheNightmare @ebyrne556 thankyou im trying to move past it rn bc thats all i can do rn bc i cant keep crying abt it bc thats exhausting me even though that was my safe place. i appreciate you guys so much thankyou .im not strong at all but i appreciate it.

No worries, if theres anything you need let me know.

Rose113

@eylah have you used there webchat? I use that

eylah

Rose113 wrote: »

@eylah have you used there webchat? I use that

they can track my ip so would probably block that to? i dont want to cause more problems for myself bc i still like them but ik they might block me forever from samaritans. i use web chat before but there website says they can see my ip so probably they blocking that to.

eylah

this woman rang me saying she was from there call thingy idk and she was rly nasty to me and she said she putting block on my number bc ive used the service so much recently i explained bc of my mums passing but she didn’t seem to care and said for me to use other service not samaritans im sobbing.

Azziman

Hey @eylah, I'm really sorry to hear what you've been going through recently. I can understand how important it was for you to have Samaritans as a support service, so losing access to that support can be distressing. I can also appreciate how awful you've felt after receiving that recent call. It sounds like it was really unkind and they didn't seem to care. I'm sorry that that happened to you.

You deserve to be supported and listened to, given all that you've been going through, though I can understand that you've tried some other support services as well. I know that you've not had some great experiences there, but I'd encourage you to keep trying other services. There are some really great support services out there with people who are willing to listen to you, because your feelings and what you have to say do matter

In the mean time, do let us know how you're getting on. We're here to support you and care about what you have to say

eylah

noone has ever helped me from other helplines bc theyve all calling so i dont like it bc calling ppl makes me anxious so samaritans helped in that aspect to but bc of my mum dying they helped but other helpline didnt help they just tried ending convo asap so im not reaching out to anyone else bc they have never cared like samaritans. sry

Faolan

Jayzus… what use is that ? I’m so sorry they stopped you contacting them. I didn’t even know they had a limit on how many times you could reach out to them for help??

I’m sorry, it sounds like Samaritans was a safe space for you to talk about your grief so it’s sad they’re taking that away from you and other helplines don’t compare

have you tried grief specific helplines? Most have an email you can contact them on rather than talking over the phone. I had a look at a few over the last few months and put off reaching out but I decided to recently, it was so helpful and I’m glad I did.

I hope you find the support you need. We’re here for you too💚

shannonxg_

hey eylah, i’ve had the same thing happen to me in the past:( their limit is 100 calls or 20 hours on calls in a 30 day period, whichever you hit first just in case you don’t know that. it’s so frustrating though as nearly every time i’ve used samaritans the volunteer has said “you can call us as many times and as often as you need”…

i emailed them about it and they had just informed me of the limits (100 calls/20 hours) and then unblocked my number, they told me if it happened again then i would be blocked for 12 months (i personally think that is an absolute joke and incredibly unfair) but it happened again as for some reason most of my calls were connected but the person couldn’t actually hear me meaning i had to hang up and call back which meant i hit the 100 call limit in no time but that wasn’t my fault obviously!! i can confirm though, i was just blocked for another 30 days, not 12 months the way they said that i would be.

i’m not sure if you are aware but samaritans do have a webchat option too in case that helps, but it’s only available between 6pm-10pm monday-friday then 6pm-8pm on a sunday but they don’t like suddenly close at 8pm/10pm, you just have to either be in the queue or on a chat already before that time and they’ll continue the chat for as long as needed (i’ve been on many long after midnight for example)

also this is the email address i used to send the email to about the restriction and how i got my number unblocked! it is: caller.support@samaritans.org

&& just to add, i have the same issue with places like shout involving police, i found a place called kelly’s heroes and they are honestly so so helpful - they can ONLY involve other services if you give them your information, without you telling them, they cannot tell anyone so it’s the exact same as how samaritans works, the way they can only involve police etc if you provide them with information!! they are open 6pm-9pm monday-thursday and 6pm-10pm friday-sunday.

hope you’re okay and get the support you need🫶🏻

eylah

i didnt even call that many times and a woman called me but bc she muted herself she ended call and ive not had a clue why theyve done it. i havent used them more then 5 times so idk why theyve done this.

Faolan wrote: »

Jayzus… what use is that ? I’m so sorry they stopped you contacting them. I didn’t even know they had a limit on how many times you could reach out to them for help??

I’m sorry, it sounds like Samaritans was a safe space for you to talk about your grief so it’s sad they’re taking that away from you and other helplines don’t compare

have you tried grief specific helplines? Most have an email you can contact them on rather than talking over the phone. I had a look at a few over the last few months and put off reaching out but I decided to recently, it was so helpful and I’m glad I did.

I hope you find the support you need. We’re here for you too💚

ill have a look thankyou so much i appreciate it .

eylah

shannonxg_ wrote: »

hey eylah, i’ve had the same thing happen to me in the past:( their limit is 100 calls or 20 hours on calls in a 30 day period, whichever you hit first just in case you don’t know that. it’s so frustrating though as nearly every time i’ve used samaritans the volunteer has said “you can call us as many times and as often as you need”…

i emailed them about it and they had just informed me of the limits (100 calls/20 hours) and then unblocked my number, they told me if it happened again then i would be blocked for 12 months (i personally think that is an absolute joke and incredibly unfair) but it happened again as for some reason most of my calls were connected but the person couldn’t actually hear me meaning i had to hang up and call back which meant i hit the 100 call limit in no time but that wasn’t my fault obviously!! i can confirm though, i was just blocked for another 30 days, not 12 months the way they said that i would be.

i’m not sure if you are aware but samaritans do have a webchat option too in case that helps, but it’s only available between 6pm-10pm monday-friday then 6pm-8pm on a sunday but they don’t like suddenly close at 8pm/10pm, you just have to either be in the queue or on a chat already before that time and they’ll continue the chat for as long as needed (i’ve been on many long after midnight for example)

also this is the email address i used to send the email to about the restriction and how i got my number unblocked! it is: caller.support@samaritans.org

&& just to add, i have the same issue with places like shout involving police, i found a place called kelly’s heroes and they are honestly so so helpful - they can ONLY involve other services if you give them your information, without you telling them, they cannot tell anyone so it’s the exact same as how samaritans works, the way they can only involve police etc if you provide them with information!! they are open 6pm-9pm monday-thursday and 6pm-10pm friday-sunday.

hope you’re okay and get the support you need🫶🏻

just had a look at there website think ill use them from now on thankyou .

shannonxg_

just so you know, to join the chat they have a little form, it just asks your name, age (it’s like age brackets so not specific age), gender and then also the option to select area’s that you’re struggling with!

i have been using them for about 6 months now and haven’t had a bad experience with them at all, they are such supportive people!! you also get through to the same people often so they get to know you in a way so you also don’t have to constantly explain your situation as they’ll know from talking to you before if i’ve even made sense lol

i promise you they cannot involve anybody unless you ask them too and provide them with your information, other than that they can’t tell anybody what you have said - ive attached a screenshot from a chat i had with them confirming this as i 100% understand the fear of helplines etc involving police and i always like to see evidence i guess that they can’t.

i really hope if you do reach out to them that you have a good experience with them🫶🏻

eylah

shannonxg_ wrote: »

just so you know, to join the chat they have a little form, it just asks your name, age (it’s like age brackets so not specific age), gender and then also the option to select area’s that you’re struggling with!

i have been using them for about 6 months now and haven’t had a bad experience with them at all, they are such supportive people!! you also get through to the same people often so they get to know you in a way so you also don’t have to constantly explain your situation as they’ll know from talking to you before if i’ve even made sense lol

i promise you they cannot involve anybody unless you ask them too and provide them with your information, other than that they can’t tell anybody what you have said - ive attached a screenshot from a chat i had with them confirming this as i 100% understand the fear of helplines etc involving police and i always like to see evidence i guess that they can’t.

i really hope if you do reach out to them that you have a good experience with them🫶🏻

oh thankyou might use them tonight and will let you know ❤️ thankyou.

eylah

using them rn and she called beth shes lovely.

Rose113

@eylah samaritans can only track ur Ip address through phone, the webchat they have no way of knowing who or where you are, I asked them on webchat

eylah

Rose113 wrote: »

@eylah samaritans can only track ur Ip address through phone, the webchat they have no way of knowing who or where you are, I asked them on webchat

there faq say otherwise and they told me.

eylah

eylah wrote: »

using them rn and she called beth shes lovely.

beth was lovely 🥰

shannonxg_

eylah wrote: »

eylah wrote: »

using them rn and she called beth shes lovely.

beth was lovely 🥰

aw i’m so glad!!! beth was the very first person i spoke to one there, she is literally the most loveliest and supportive person EVER - i always get so happy when i go to chat and see it’s beth!! they have all been super lovely and supportive but especially beth and alex though they are my favs🫶🏻

eylah

shannonxg_ wrote: »

eylah wrote: »

eylah wrote: »

using them rn and she called beth shes lovely.

beth was lovely 🥰

aw i’m so glad!!! beth was the very first person i spoke to one there, she is literally the most loveliest and supportive person EVER - i always get so happy when i go to chat and see it’s beth!! they have all been super lovely and supportive but especially beth and alex though they are my favs🫶🏻

yeah she was lovely to me she actually cared. 🥰

shannonxg_

@eylah she definitely does care for sure!!! it will also be good if you use them more than once as you’ll speak to the same people so you’ll get to know them and not have to repeat your situation every single time you chat the way a lot of places tend to be, i find that helps so much!!

eylah

i had them call ambo for me bc i was scared to but im scared to contact them again @shannonxg_ just in case they hate me bc they did that . but she was so so kind .

shannonxg_

@eylah they won’t hate you!! if you do reach out to them again, they aren’t gonna hate you because of a previous chat, they still care and support you🫶🏻

i have had many conversations with them
where i’ve been in a real bad headspace and not gave the nicest of responses to them trying to just support me given how much i was struggling in that moment, (i’ve always apologised afterwards for it), but they’ve always still supported me so so much when i’ve contacted them again - they deffo won’t hate you🩷

i really hope you’re okay, you deserve support and im always here if you need someone to listen to you🫶🏻