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The Mix's 1-2-1 helpline is moving to email and webchat only
JustV
Community Manager Posts: 5,319 Part of The Furniture
Howdy Mixers 
From today, The Mix's 1-2-1 helpline service will be moving to email and webchat only. Previously, you could contact the helpline by phone as well, but it will be completely text-based moving forward.
This is partly to help us manage our resources internally and make the best use of our capacity. It's also because the kinds of support needs we've seen on our helpline have changed over time, and moving to a text-based service means we can speak to more people with shorter waiting times.
You can still contact The Mix and get support from all our other channels:
And other organisations that do offer phone helplines, like:
From today, The Mix's 1-2-1 helpline service will be moving to email and webchat only. Previously, you could contact the helpline by phone as well, but it will be completely text-based moving forward.
This is partly to help us manage our resources internally and make the best use of our capacity. It's also because the kinds of support needs we've seen on our helpline have changed over time, and moving to a text-based service means we can speak to more people with shorter waiting times.
You can still contact The Mix and get support from all our other channels:
- discussion boards
- support groups
- text-based 1-2-1 helpline (email, webchat)
- crisis messenger
- counselling
- info section of our website
And other organisations that do offer phone helplines, like:
- Samaritans - 116 123 (24/7)
- CALM - 0800 58 58 58 (5pm - midnight, every day)
- Mind - 0300 123 3393 (9am - 6pm, Mon-Fri)
- Sane - 0300 304 7000 (4pm - 10pm, every day)
The truth resists simplicity.
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