Support group guidance - staying present in one room at any one time 💛

Gemma

Heya lovely lovely Mixers! Just a wee ask from the team on joining support groups - we are aware that many chatters like to jump between Support Chat and General Chat throughout the night. This is totally okay to do this as we know that it helps to take a break from Support and join GC for some time (and to say hey to the mods 🤪).

However, if people are present and chatting in two rooms at once (not sure how people have the multi-tasking abilities for this 😅), this does make things a bit tough for the mods to manage any tricky situations and provide folks with the best support.

Totally okay to switch rooms throughout the night, but it would be great if we could ask you to please stay present in only one room at any one time as this will help us to best support you, and also makes the mods' jobs easier in helping to keep the rooms safe!

Any q's, let us know below. 😊

Amy22

I have tended to do this a lot in the past especially when I was in support group I would jump between general and support now and then especially when general got quite quiet. Im glad though you mentioned about this as it can avoid confusion too for people. thanks for posting

JustV

Thank you @Amy22! It's an easy habit to slip into.

independent_

For anyone who uses a screen reader like me, in case you happen upon this post, I will share my workaround.

If I go to chat and enter one room (or it automatically opens) and I want to join the other room the close room button isn’t accessible to screen readers like NVDA, voiceover and jaws. However and I know it’s a bit of a pain, to avoid staying in both rooms I close the tab I’m in, open a private tab and sign back into chat through a private tab in order to switch rooms. That way it doesn’t remember which one I was in last and doesn’t put me in both rooms. So if you’re in GC and want to go to SC, to avoid your name being on the list for both it’s worth doing

JustV

Thanks @independent_! This is a good shout - there are some significant technical limitations with out Support Group platform, and unfortunately SR compatibility is one of them.

Even accessibility aside, the mod team knows that leaving rooms isn't the most intuitive process, even for regulars, so it's just a case of doing the best you can really.