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How to delete your account

TheMixTheMix Community ManagerThe Mix HQPosts: 2,822 Boards Guru
edited January 23 in Help Desk
If you're considering deleting your account, we'd really encourage you to PM @TheMix or email [email protected] to chat to us first. If there's anything making you want to step away from The Mix community (e.g. a bad experience), we might be able to help resolve the situation. :)

If you're sure you want to delete your account, here's how you can do it.

Deleting your group chat account

Login to group chat > edit profile > delete account

Your account and data will then be scheduled for deletion (this takes one week).

Deleting your discussion boards account

Send a private message to @TheMix, and let us know which option you want to choose:
Option 1: Deactivate your account.
You will be unable to login and a tag will be added to your posts to say you're away. You can reactivate your account whenever you like by emailing [email protected] Your posts won't be affected.

Option 2: Delete your account but keep your posts.
Your username will be changed to 'past user' and your account will be deleted. The content of your posts and any support you've provided to other members will not be changed. Your account can't be recovered.

Option 3: Delete your account and your posts.
Your posts will be replaced with [deleted post] and your username will be changed to 'past user'. Your account and posts can't be recovered.
Your account will then be scheduled for deactivation (this is instant) or deletion (this takes one week).
We're @Aife, @Emma_, and @Mike - the staff team here at The Mix.

If you're worried about another member, use the report button to make sure a moderator sees it ASAP.

Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.

We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
Post edited by TheMix on


  • Past UserPast User Posts: 0 Settling in
    I cannot find how to contact @TheMix over PM. I would like to delete my account (option 2).
  • independent_independent_ Resident Coffee Addict ScotlandCommunity Champion Posts: 7,875 Legendary Poster
    Meg0110 wrote: »
    I cannot find how to contact @TheMix over PM. I would like to delete my account (option 2).

    I believe you need 20 posts to be able to PM @Meg0110 but the team will probably be able to PM you to discuss it.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
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