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Group chats tonight (Thursday 04/07/19)

The MixThe Mix Posts: 2,495 Community Managers
Hey everybody,

Tonight, we have Support Chat and General Chat running from 8-9:30pm.

Support Chat: A place to talk about anything on your mind in a safe, supportive environment. Amy and Alessi will be modding.

General Chat: A place for more light-hearted chat about pretty much anything be it TV, music, the weather, that hilarious video you saw on YouTube etc. Laine will be modding.

*****
New to the community? Go here to find all the info you'll need about group chat.

You can find the 'join' links on this page once the sessions open. When you click 'join' for a session, you'll be taken through to our lobby area, from which you can access all the open rooms.

*****

Be safe :)

Mike & the team
We're Mike, Italia and Ed - the staff team here at The Mix.  We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

Comments

  • The MixThe Mix Posts: 2,495 Community Managers
    edited July 4
    Also, just a note about last night:

    A few of you will have noticed that there was a moderation issue that needed dealing with in Support Chat, and then chat closed quite abruptly. This is because the mod tools weren't working - ordinarily we would have removed that person and dealt with that issue a lot quicker. In the end, we needed to do something to keep you all safe and that meant closing the room a bit more suddenly than usual.

    If you were there, please don't elaborate more on what happened for the sake of confidentiality. :)

    The mod tools still don't seem to be working for us, but we're working on a fix as we speak. In the (hopefully unlikely) case that this isn't fixed by tonight, we may have to cancel because we need those tools to make sure chat is kept safe.

    Rest assured though, it's more likely that it either gets fixed or we find a workaround. :) We'll confirm whether chats are running in this thread by the end of the working day (about 6pm).

    Mike & the team
    We're Mike, Italia and Ed - the staff team here at The Mix.  We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Kasa2103Kasa2103 Ugly Snake South EastPosts: 2,285 Mega Poster
    edited July 4
    The Mix said:
    Also, just a note about last night:

    A few of you will have noticed that there was a moderation issue that needed dealing with in Support Chat, and then chat closed quite abruptly. This is because the mod tools weren't working - ordinarily we would have removed that person and dealt with that issue a lot quicker. In the end, we needed to do something to keep you all safe and that meant closing the room a bit more suddenly than usual.

    If you were there, please don't elaborate more on what happened for the sake of confidentiality. :)

    The mod tools still don't seem to be working for us, but we're working on a fix as we speak. In the (hopefully unlikely) case that this isn't fixed by tonight, we may have to cancel because we need those tools to make sure chat is kept safe.

    Rest assured though, it's more likely that it either gets fixed or we find a workaround. :) We'll confirm whether chats are running in this thread by the end of the working day (about 6pm).

    Mike & the team
    Yeah I did notice that but I won't go into detail due to what you said. I hope that chat will be on. Please do keep all of us updated. I understand that it meant you had to close the rooms much more sudden due to the issue. Well at least I did notice an issue that meant a mod had to step in to the other chat room to deal with the user but they came back. 
    I have endured pain and loss. I have felt broken. I have known hardship, and I have felt lost and alone.

    But here I stand, trying to move forward, one day at a time. I will remember the lessons in my life because they are making me who I am. Stronger.

    A warrior. 
    The Mix
  • The MixThe Mix Posts: 2,495 Community Managers
    Update: chat is running and everything is working as it should. :)

    Mike & the team
    We're Mike, Italia and Ed - the staff team here at The Mix.  We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
    Jellyelephant
  • Kasa2103Kasa2103 Ugly Snake South EastPosts: 2,285 Mega Poster
    The Mix said:
    Update: chat is running and everything is working as it should. :)

    Mike & the team
    Yes! Thank you. I knew that it would work. I was thinking of you for the rest of the day and it was positive thoughts. To whoever is coming to chat, see you later.
    I have endured pain and loss. I have felt broken. I have known hardship, and I have felt lost and alone.

    But here I stand, trying to move forward, one day at a time. I will remember the lessons in my life because they are making me who I am. Stronger.

    A warrior. 
  • The MixThe Mix Posts: 2,495 Community Managers
    Hey Everyone, 

    We have had a bit of a cover glitch tonight, so only General Chat is running. Sorry about this folks and hopefully we will be back up to full capacity tomorrow. 

    If you do need support head over to our webchat service which is open until 11pm tonight.

    Thanks
    Italia & The Team 
    We're Mike, Italia and Ed - the staff team here at The Mix.  We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • LaineLaine Llama Mama Posts: 1,350 Fanatical Poster

    🌈Positive thoughts🌈 

    "Maybe it's not my weekend,  but it's gonna be my year" ~ All Time Low

    "No one else is dealing with your demons, meaning maybe defeating them could be the beginning of your meaning friend" ~ TOP

    "What's gonna be left of the world if you're not in it?" ~ Bastille
    Butterfly23The MixItalia
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