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Group Chat: Everything you need to know

The MixThe Mix The Mix HQPosts: 2,548 Staff Team
edited September 2019 in Group Chat Announcements
Got an hour or two to kill? Want to get something off your chest? If you're inspired by the latest film release, would like some advice, or just in need of a good old rant about your day, come and join The Mix Group Chat.

What is group chat?
There are two main types of group chats on The Mix - Support Chat and General Chat (usually referred to as SC and GC). Support Chat is a place to give and get support from the group about anything on your mind, and General is a space to relax and have some fun.

Additionally, there are Support Circles every Tuesday. These sessions are a bit like Support Chat, but instead of everyone talking when they want to, each member of the group gets a specific amount of time to talk while everyone else listens and supports (a bit like how you might picture an AA meeting). These sessions usually have around five people, and you can sign-up to the next one here.

We sometimes run expert Q&As on certain topics, workshops, or other one-off sessions. Keep an eye on this forum to find out about those - they're usually announced at least a week in advance.

When is group chat open?
Group chats generally happen from 8-9:30pm Sunday - Thursday and are open to anyone aged 13-25. You can find 'join' buttons for open rooms on this page, as well the schedule for the next two weeks. We post announcements in this forum every day to say what sessions are running that evening.

Are group chats moderated?
All sessions will have at least one moderator to help make sure things run smoothly. They're not expert advisers, and most of the support will come from the other community members in the space. Read this post to read more about the role of moderators in group chat.

What are the rules?
It's important to be aware of the chat guidelines before entering the chat room. These guidelines will help you get the most out of group chat, explain how everything works, and clarify what you can talk about.

Moderators have the ability to freeze or kick people who do not follow these guidelines. Freezing is basically a timeout (you can't send messages for a few minutes) and a kick will remove you from the session for that night.

If you're finding it hard to be around a particular member of the chat, you can mute them by hovering over their name and clicking the little sound icon. This means you won't see their messages. If you do this, please don't announce it as it can make people uncomfortable and cause speculation. Likewise, if you think someone has muted you, don't comment on it - it's not personal. Sometimes we all need to avoid certain conversation topics for our own wellbeing.

Can I give feedback about group chat?
Yes! We love feedback and it really helps make sure we're delivering the best service we can. You can give us feedback about group chat here. If you need to vent about something that happened in a session, you can do that here.

There is a guide on how to use group chat attached to this thread. If you're still unsure of something after giving that a read, feel free to ask the moderators in the chat or comment below. :) 

We're @Mike, @Connor, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

Comments

  • GreenTeaGreenTea ☕🌻☕ MidlandsPosts: 5,400 Part of The Furniture
    The feedback form wouldn't work. 

    The scars you can't see are the hardest to heal.     

    Astrid Alauda

  • The MixThe Mix The Mix HQPosts: 2,548 Staff Team
    GreenTea said:
    The feedback form wouldn't work. 
    Looks like we missed this one @GreenTea - sorry about that! The forms are working for us, but let us know if they still don't for you. :)

    Mike & the team
    We're @Mike, @Connor, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • AidanAidan Clever idiot Posts: 2,080 Boards Champion
    @The Mix the link to the chat guidelines under 'what are the rules?' links you to the group chat announcements sub-forum instead of to the guidelines
    "Do, or do not, there is no try" <(•.•)>              
    Mike
  • AidanAidan Clever idiot Posts: 2,080 Boards Champion
    Aidan said:
    @The Mix the link to the chat guidelines under 'what are the rules?' links you to the group chat announcements sub-forum instead of to the guidelines
    It works now :+1:
    "Do, or do not, there is no try" <(•.•)>              
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited April 13
    Why isn't this properly pinned? It's not at the top. People ask for the feedback form in chat when they use the boards and clearly (presumely) know it's here but just say it to make someone know they're going to feedback about them
    if you have the strength to sustain anorexia you have the strength to overcome it
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited April 13
    (It's moved back now I've commented) it was on the second page
    if you have the strength to sustain anorexia you have the strength to overcome it
  • MikeMike Screen addict 🎮 LondonPosts: 2,538 Community Manager
    Are you looking on 'What's New' @Shaunie?

    Some discussions are pinned only in their forum and not in What's New, and some are pinned in both. It depends what the thread is but this one in particular is only pinned in Group Chat Announcements.

    We could change that, though, if people think it's worth a full pin. :)
    All behaviour is a need trying to be met.

    Avatar credit: Gethin Oliver
  • BubblesGoesBooBubblesGoesBoo Sunny ScotlandPosts: 3,521 Community Veteran
    I think it need to be pinned everywhere, as Shaunie said it would stop people for asking the feedback form just to let someone know there going to feedback about them...
    ' So I put a bullet where I shouda put a helmet, and I crash my car cause I wanna get carried away, that's why I'm standing on the overpass screaming at myself 'hey, I wanna get better''  
  • MikeMike Screen addict 🎮 LondonPosts: 2,538 Community Manager
    Cool, makes sense to me. I've pinned this in the feed view, along with the community guidelines.

    If anyone isn't keen on this change for whatever reason, let us know in this thread. We can change tack if the consensus changes or people find it annoying or whatever. :)
    All behaviour is a need trying to be met.

    Avatar credit: Gethin Oliver
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited May 27
    I dont like the use of trigger warning. It tells people this may be triggering. So you prepare yourself. But youre suppose to prepare yourself for the whole chat as anything could be triggering to someone. Weather the way its worded for them makes it more triggering for them as all interpret differently or cause had similar experience or just one word could trigger someone. People writingn trigger warnings or being told to write them are completly pointless because i dont want everything else to seem "none triggering" and like you dont need to prepare yourself. When you do
    if you have the strength to sustain anorexia you have the strength to overcome it
  • GreenTeaGreenTea ☕🌻☕ MidlandsPosts: 5,400 Part of The Furniture
    I personally find trigger warnings helpful, especially in support circle as users say there's a trigger warning and what the trigger could be  for example abuse.
    Allows me to step back if I feel the need to 

    The scars you can't see are the hardest to heal.     

    Astrid Alauda

  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited May 27
    But many newbies who come won't even know to put trigger warning but in guidelines so they could say anything and you may not of prepared yourself cause no trigger warning. And not in guidelines to put a trigger warning
    I personally see the guidelines as a trigger warning in its self. People are coming here cause they're struggling i expect a lot of sadness that's triggering in self and upsetting. So i expect sadness in many forms from many things before coming
    if you have the strength to sustain anorexia you have the strength to overcome it
  • independent_independent_ Resident Coffee Addict ScotlandPosts: 3,207 Boards Guru
    This is interesting because I can see both sides @Shaunie and @GreenTea. If something is very triggering to a lot of people I can see where a trigger warning would be helpful. There are some topics, such as self-harm, suicide, abuse of any kind, discussion of eating, etc which are a trigger to many people and therefore a trigger warning is useful on those ones.

    However many of us have different triggers which might not be on the wider list of common triggers. So I also think it’s good to always be prepared in SC for something you read to be triggering, especially if you have a numbber of different triggers.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited May 27
    Yeah theres lots of main triggers like suicide, abuse, eating disorders, self harm, death, which is something most users struggle with atleast one main thing. And a lot of people talk about those main triggers And no one says triggering warning everytime they comment on it if that makes sense. Plus you could just come into the the chat and realise oh someones speaking about abuse. But they warned everyone before hand thats what theyll be speaking about but you joined later so didnt see that warning. If makes sense 

    as long as within guidelines i dont think anyone should feel the need to write trigger warning 
    if you have the strength to sustain anorexia you have the strength to overcome it
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    edited May 27
    Also i thought this was really interesting
    but ive said the same things. Most of the time i said it without a trigger warning. But the first time i wrote it with a trigger warning everyones suddenly was triggered because theyre feeing like theyre suppose to be cause making it a build up. And make it a big deal but its within guidelines. Cause all stArt making notes in head as why it is triggering and start imaging it more. Its like "warning theres a puppy in there" everyones like shit why is that a warning than imagine all bad things more rather than just reading it for what it is. "Theres a puppy in there". Thats just my opinion anyway probs makes no sense
    if you have the strength to sustain anorexia you have the strength to overcome it
  • MikeMike Screen addict 🎮 LondonPosts: 2,538 Community Manager
    edited May 27
    Something being made more of a 'thing' when marked as triggering is an interesting concept.

    @Shaunie you're right in that people should ideally come to Support Chat ready to be around heavy discussions, as a general rule. That said, it feels sensible to encourage as much empathy and consideration for others as possible. If someone is about to say something quite intense but not strictly against guidelines (e.g. if it's a less common trigger), it makes sense to give others a heads up so that others in the room can take any precautions they need to take for self-care and it doesn't catch them off-guard. As @independent_ said, there's balance to be had between those two things. It won't be perfect.

    From a moderation perspective, using trigger warnings is something we always encourage but it's not something we'll pull people up on for not doing. Long as you're within the guidelines, it's personal choice what you do beyond that and these things can be super difficult to judge.

    It's also worth noting that some things you say might make others feel triggered in some chats but not others. That's partly because each chat has a different set of people in it, and also because the mindset of people will change from night to night. What's triggering depends on the person reading it. Reactions and vulnerabilities can change, and it doesn't mean you need to change what you say. :)
    All behaviour is a need trying to be met.

    Avatar credit: Gethin Oliver
    independent_
  • ShaunieShaunie England 🏠Posts: 9,239 Supreme Poster
    Oooh i see now thanks
    if you have the strength to sustain anorexia you have the strength to overcome it
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