If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨
Update on technical issues
We thought we'd post an update on the technical issues with group chat. You might be wondering what the flip is going on - group chat almost never gets cancelled and then it happens three times in two weeks?!
Yep, we're feeling that frustration too. It's really not ideal and it never feels good not to be able to provide those spaces when you need them. The technical issues that have prevented us from running group chats recently are unfortunately not things The Mix has much control over, but we have been reassured by the people who do have control over them that everything is being done to make sure it doesn't keep happening.
Thank you to those of you who have been helping us identify those issues, provided screenshots, and let us know when other services have been down as well - that stuff is super helpful. You've been very patient with us, and we really appreciate how we can have problems like this and you folks make the best of the situation.
We'll keep you posted on any updates, but all going well, group chat will be running as normal on Sunday.
Mike & the team
Our DMs are monitored Monday - Friday (10am - 6pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.
We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.