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Group Chat: Everything you need to know

Got an hour or two to kill? Want to get something off your chest?
If you're inspired by the latest film release, would like some advice, or just in need of a good old rant about your day, come and join The Mix Group Chat.
What is group chat?
There are two main types of group chats on The Mix - Support Chat and General Chat (usually referred to as SC and GC). Support Chat is a place to give and get support from the group about anything on your mind, and General is a space to relax and have some fun.
Additionally, there are Support Circles every Tuesday. These sessions are a bit like Support Chat, but instead of everyone talking when they want to, each member of the group gets a specific amount of time to talk while everyone else listens and supports (a bit like how you might picture an AA meeting). These sessions usually have around five people, and you can sign-up to the next one here.
We sometimes run expert Q&As on certain topics, workshops, or other one-off sessions. Keep an eye on this forum to find out about those - they're usually announced at least a week in advance.
Additionally, there are Support Circles every Tuesday. These sessions are a bit like Support Chat, but instead of everyone talking when they want to, each member of the group gets a specific amount of time to talk while everyone else listens and supports (a bit like how you might picture an AA meeting). These sessions usually have around five people, and you can sign-up to the next one here.
We sometimes run expert Q&As on certain topics, workshops, or other one-off sessions. Keep an eye on this forum to find out about those - they're usually announced at least a week in advance.
When is group chat open?
Group chats generally happen from 8-9:30pm Monday - Sunday and are open to anyone aged 13-25. You can find 'join' buttons for open rooms on this page, as well the schedule for the next two weeks. We post announcements in this forum every day to say what sessions are running that evening.
Are group chats moderated?
All sessions will have at least one moderator to help make sure things run smoothly. They're not expert advisers, and most of the support will come from other community members. Read this post to read more about the role of moderators in group chat.
What are the rules?
It's important to be aware of the chat guidelines before entering the chat room. These guidelines will help you get the most out of group chat, explain how everything works, and clarify what you can talk about.
Moderators have the ability to freeze or kick people who do not follow these guidelines.
If you're finding it hard to be around a particular member of the chat, you can mute them by hovering over their name and clicking the little sound icon. This means you won't see their messages. If you do this, please don't announce it as it can make people uncomfortable and cause speculation. Likewise, if you think someone has muted you, don't comment on it - it's not personal. Sometimes we all need to avoid certain conversation topics for our own wellbeing.
Moderators have the ability to freeze or kick people who do not follow these guidelines.
If you're finding it hard to be around a particular member of the chat, you can mute them by hovering over their name and clicking the little sound icon. This means you won't see their messages. If you do this, please don't announce it as it can make people uncomfortable and cause speculation. Likewise, if you think someone has muted you, don't comment on it - it's not personal. Sometimes we all need to avoid certain conversation topics for our own wellbeing.
Can I give feedback about group chat?
Yes! We love feedback and it helps us deliver the best service we can. Head to this form to give us your feedback, or to have a vent if you need to.
There is a guide on how to use group chat attached to this thread. If you're still unsure of something after giving that a read, feel free to ask the moderators in the chat or comment below. 

If you're worried about another member, use the report button to make sure a moderator sees it ASAP.
Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.
If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.
If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.
We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
Post edited by Mike on
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If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.
We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
Allows me to step back if I feel the need to
However many of us have different triggers which might not be on the wider list of common triggers. So I also think it’s good to always be prepared in SC for something you read to be triggering, especially if you have a numbber of different triggers.
as long as within guidelines i dont think anyone should feel the need to write trigger warning
but ive said the same things. Most of the time i said it without a trigger warning. But the first time i wrote it with a trigger warning everyones suddenly was triggered because theyre feeing like theyre suppose to be cause making it a build up. And make it a big deal but its within guidelines. Cause all stArt making notes in head as why it is triggering and start imaging it more. Its like "warning theres a puppy in there" everyones like shit why is that a warning than imagine all bad things more rather than just reading it for what it is. "Theres a puppy in there". Thats just my opinion anyway probs makes no sense
There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same.
First up, welcome to the boards, glad to see you have found chat helpful and hope that you find the boards equally useful
It's an interesting question, confidentiality is a really important part of chat, and in terms of our chat guidelines, they say:
So it's really important that we don't share specifics that could identify somebody on here, either to those that may know them, or for people to be able to find their profile on here from info that was shared. Sometimes, things that may seem really small can be identifying to the right person, and with anonymous communities, we can never be certain how connected we are to people offline.
That being said, we do want people to be able to communicate to other people in their support network how The Mix is helping them, and so speaking in general about topics that are discussed is fine. For example, the following is highly unlikely to out somebody through their experiences or through something they said:
"I found The Mix support chats really helpful in talking through self harm" or "We were talking about this film in this group chat I have been using, and there were some interesting points about the film that I hadn't thought of before"
It's definitely good to speak about these things in as general terms as possible, and try to centre them on our experiences of chat where possible. It sounds like the examples you have given are fine and we appreciate you checking in on this
Also, thanks @Kasa2103 for flagging this with us too
I’ve briefly mentioned chat similarly to how you have before to people - folk know I use the internet and I use it quite a lot so most just dismiss it as some other thing that I’ve done online.
There is one person (my partner) who knows I use group chat and what it is and that sort of thing, but it took me a long time in the relationship even to tell him lol. But other than that one exception I try not to mention it because yes it’s a safe space to me with no one from my offline life in it.
That’s just my insight into that.
“TW I hate rabbits”
by the time I’ve seen the TW I most of the time have seen the comment anyway so it doesn’t seem like there is any point. I do kinda agree with shaunie that we should expect more “heavy” topics in a support chat though.
There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same.
There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same.
There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same.