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Chat break week (16th - 23rd April)

TheMixTheMix Posts: 3,040 Boards Guru
in Community Announcements
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Hey everyone :wave:

Easter has rolled around (awful pun not intended), which means it's time for another chat break week!

What is a 'chat break week'?
Some of you will already know this, but for those of you newer to the community...

Roughly three times a year, we have a week where we take a break from running group chat sessions. We use these periods as a chance to gather your feedback, review it as a team, and see if there are any changes we can make to the way group chat is currently run. We also use them as a chance to get more specific feedback on any projects we're working on - a good example of this is when we asked you guys what you thought of the chat guidelines and our new Tuesday GC during our last break in September. You can find the results for those here and here.

How often do we have them?
Typically, these happen once in January, April, and August.

The next chat break will be the week of the 16th of April, returning on Monday 23rd.

What will we be doing for this one?
We won't be working on anything new. Instead, we'll be using this time to prepare for the Vanilla migration and do what we can to fix some of the issues with the new chat software.

Will there be a quiz?
Yep! We'll be holding our usual Easter quiz during chat break week. We'll post a separate announcement for that.

I still need support. Where can I go?
If you'd like some quick, live support while chat isn't running, feel free to head over to our one-to-one helpline. They chat to people through three channels - phone, webchat and email. Our discussion boards will also be open as normal.

If anyone has any questions, just post below and we'll get back to you when we can. :)

Cheers everyone,
Aife & Mike :rainbow::rainbow2:
We're @Aife, @Ella, @Gemma, and @JustV - the staff team here at The Mix.

Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.

Comments

  • TheMixTheMix Posts: 3,040 Boards Guru
    Hey everyone,

    Just to add to this, we've decided to hold a Support Circle on the Sunday of this week (the 22nd) so that you folks have a nice, contained chat session available to go to. :)

    You'll be able to sign up to this from Monday the 16th by using the usual form. We'd recommend signing up to this as close to the Mondy as you can if you would like a space. As the only chat running that week (aside from the quiz), it's likely to fill up pretty fast!

    Cheers,
    Mike
    We're @Aife, @Ella, @Gemma, and @JustV - the staff team here at The Mix.

    Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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