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We believe your right to confidentiality when using our services is very important. This means that only in very unusual circumstances would it be necessary for us to contact police or other agencies about any message we have received.
Legal requirements related to confidentiality
Under UK law, The Mix cannot legally provide confidentiality under the following circumstances:
A message sent to or through The Mix (including our discussion board posts) contains specific information about a terrorist suspect or terrorist activity that will take place or has taken place in the world. This information must immediately be disclosed to the police.
The Mix is forced through legal action to disclose specific confidential information; this can include legal action taken through the Data Protection Act and during criminal investigations.
Our choice to break confidentiality
Under the Data Protection Act we can choose to break confidentiality if we feel that doing so would be in the public interest or that not doing so would hinder a criminal investigation. Under very rare, extreme circumstances, we may choose to break confidentiality.
If we believe a user is in immediate and great danger. Or a user is about to place another person in immediate and great danger.
That a user has provided enough personal information for us to believe there is an opportunity to intervene.
We wouldn’t even think of trying to intervene if the circumstances were not extreme.
Hi aife tonight you broke confidentially when I disclosed some info. I understand you thought you were doing the right thing but having 2 gorgeous police officers at my door at 3am when all i was wearing was a towel was rather embarrassing. Can I suggest that maybe the mix give members a chance to talk through the situation before contacting the police. Unless obviously the person is in immediate harm. Plus it was also a good few hours before they got to me. If I had spoken to you I could have given more info on my whereabouts so the officers could have found me sooner. Again I thank you for your help but maybe it can be approached in a different way next time.