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Chat on Sunday
TheMix
Posts: 3,040 Boards Guru
Hey everyone,
We've received a lot of feedback about support chat last night (Sunday) - thanks to everyone who shared their thoughts.
After looking at what happened, your feedback and gathering the perspectives of the mod team, we can see that some things were said were upsetting to a number of people.
Chat should be a place free from judgement where we all promote greater understanding. We wanted to apologise that it didn't feel that way for many of you last night. We're taking steps to make sure it doesn't happen again :yes:
Have great chats this evening if you go & look forward to seeing you in chat soon!
James (on behalf of the whole team)
We've received a lot of feedback about support chat last night (Sunday) - thanks to everyone who shared their thoughts.
After looking at what happened, your feedback and gathering the perspectives of the mod team, we can see that some things were said were upsetting to a number of people.
Chat should be a place free from judgement where we all promote greater understanding. We wanted to apologise that it didn't feel that way for many of you last night. We're taking steps to make sure it doesn't happen again :yes:
Have great chats this evening if you go & look forward to seeing you in chat soon!
James (on behalf of the whole team)
Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.
We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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