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Updated Community Guidelines (Please read!)
Welcome to The Mix’s Online Community. Whether you’re looking for support or just somewhere to hang out and talk to others, our online community is a safe and welcoming place.
We have new, updated community guidelines that we ask everyone to follow while using our community spaces on the Discussion Boards, Support Groups and Social Media channels. These guidelines help us keep the community a safe and supportive place.
Whether you're new here or you have been here for a while, please make sure you check out the full community guidelines over on our website, as whilst some of them are similar there are also some additions and clarifications. Breaking the guidelines may result in an enforced break from using our services.
These are the four basic principles of our community guidelines:
Togetherness – ‘I know this is a group environment and I’ll be kind and compassionate to other people.’
Safety – ‘To keep other Community members safe, I’ll use crisis services if I’m in crisis. I’ll be mindful to use trigger warnings when using triggering language.’
Confidentiality – ‘What’s shared on The Mix stays on The Mix, and I won’t repeat anything outside of this space. However, I understand there are times when confidentiality may need to be broken.’
Diversity – ‘I understand everyone has different views and experiences, and I’ll be accepting of this.’
If you have any questions or would like to reach out to the community staff team, you can send a Direct Message to @TheMix or email community@themix.org.uk
Enjoy your time at The Mix and welcome to our community!
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Comments
Edit: having another look, this looks pretty much like the unwritten rules have simply been written down. There are sections added about discussions of sex, alcohol etc, which were already guidelines, but you had to have been around for a while (or have broken them by accident) to know they were guidelines.
I see also that multiple accounts are no longer permitted under any circumstances. I think before they were allowed with approval for posts which could be sensitive in nature. If it’s been approved and the community team are aware of it, I don’t see how this has a major impact on safeguarding - if it’s known who’s account it is, surely it’s the same whichever account they’re using?
Second edit (I will stop after this i promise) if you’re not allowed to use the community while impaired by alcohol, i feel a similar statement should be added in the section below on drugs. At least the illegal ones, because they can change your behaviour even more than alcohol can so could be even more of a risk than being drunk.
Third edit (i know I’ve already broken the promise) might also be worth adding some clarification that you can’t directly DM the staff team on here unless they DM you first. At least for new users, they might try to DM before a thread is set up and feel confused as to why they aren’t able to.
So whilst some of the Community Guidelines have stayed the same, we have updated a fair amount and added some new bits too. Here's a breakdown of some of the new updates in each section of the full Community Guidelines:
We’ve also made some smaller updates to our four basic principles of the Community and have linked all of our policies which all Community members should have a read through.
And @independent_ you raise some really relevant questions:
Why would having multiple accounts affect safeguarding?
Only allowing one account per user makes it quicker for us to put together any information we need about the member, such as what they've been posting recently and any risks identified. Having all of this information on one account rather than across two makes it more easily accessible, especially when risks are immediate. Also, multiple accounts can cause inaccuracies in our data, such as how many different users have accessed our services each month, and it provides the community with more clarity of who they are talking to.
"If you’re not allowed to use the community while impaired by alcohol, i feel a similar statement should be added in the section below on drugs"
Brilliant point and we've gone ahead and made an edit to reflect this.
"might also be worth adding some clarification that you can’t directly DM the staff team on here unless they DM you first."
Another great point! Since we changed DM permissions, we now send a welcome DM to all new community members from @TheMix’s account when we approve their application so they have a DM set up with us from the beginning.
If you have any more questions about our updated Community guidelines let us know and we'll be happy to clarify!
Katie
Community Manager
She/her (from your profile lol)
Or maybe like this:
Katie (she/her)
Community Manager
I dont know how complicated that would be to implement
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