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just tried reacting to a post

eylaheylah Posts: 9,198 Supreme Poster
in Help Desk
i keep having this msg pop up whenever i react to a post.

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ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸

Comments

  • Sian321Sian321 Community Manager Posts: 2,531 Boards Guru
    Hey @eylah , thanks so much for reporting this.

    Can I ask, is this happening both on your phone and your laptop when you interact with Boards?

    Would you please be able to try clearing your cache's on your internet history and see if that helps?

    We're here to support you and hopefully we can get to the bottom of this!
  • eylaheylah Posts: 9,198 Supreme Poster
    thankyou @Sian321 but idk how to clear my cache? sry 🥲 i tend to use my phone and ipad but when i use my iPad and laptop it doesn’t do that. it doesn’t happen regularly so it might just be a one off.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • Sian321Sian321 Community Manager Posts: 2,531 Boards Guru
    Hey @eylah , that's completely okay! I've found a link here which walks you through how you can clear your cache on your phone and then on a laptop too -

    https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform=Android
    https://support.apple.com/en-gb/guide/iphone/iphacc5f0202/ios

    Let us know if you have any difficulty and we can support you!

    I wonder if you've noticed the issue persisting today? Sorry you're experiencing this - the Boards can get a bit buggy sometimes, but if it does persist, we can call on IT for some help here and get to the bottom of it.

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