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can’t access threads

shannon_164shannon_164 Community Connector Posts: 2,254 Boards Champion
in Help Desk
hi🙂

this has just suddenly happened but everytime i click into a thread for some reason i cant access it? idk what’s going on lol so although im posting this, chances are i wont be able to read any replies on it as every time i click into a thread this is what i get presented with:
pqf6tbtek6dp.png

pls help meeee

Comments

  • toffuna101toffuna101 Posts: 2,798 Boards Guru
    hmm im not sure what couldve caused this. hopefully the tech team will fix it.
  • shannon_164shannon_164 Community Connector Posts: 2,254 Boards Champion
    ok so now i can access threads but with great difficulty, i gotta click into the thread then go back a page and then click into it again about 8 times before i can actually see the thread - it’s driving me up the walls tbh
  • shannon_164shannon_164 Community Connector Posts: 2,254 Boards Champion
    @TheMix do you have any idea how to fix this pls, every thread i go to look at takes me several attempts and it’s really frustrating😫
  • KatieKatie Community Manager Posts: 798 Part of The Mix Family
    Hey @shannon_164 based on the screenshot it looks like this issue is on your phone. Is that right? Do you also access our boards on another device, such as a laptop, and if so are you having the same issue?

    I'm also wondering if the classic log out and back in seems to work? Or clearing your cache on your browser may also prevent this issue.

    Let me know if these steps work and if not we'll take a closer look!

    And if anyone else is experiencing the same tech issue please let me know.
  • KatieKatie Community Manager Posts: 798 Part of The Mix Family
    Also @shannon_164 does this happen when you're connected to the WIFI and when you use mobile data? Or just when you're connected to WIFI?
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