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Shout costs money?

RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
edited June 10 in Health & Wellbeing
I started a chat with Shout, a message came up on my phone there's a charge for the service, I think everything on Shouts site says it's free but it said on my phone charges will apply and it's important it doesn't show up on my phone bill because family might see it, I prefer to keep it confidential and I have had enough issues with them recently. Also I have been starting a Shout chat but multiple times in a row I forgot and felt like I'm wasting people's time.

Comments

  • Invisible_meInvisible_me Posts: 442 Listening Ear
    That comes up for me but it was free. Do you know what provider/network your with? On shout website it lists network providers it's free for which I thibk is majority, if yours is listed in there it's free and no need to worry. Its just your phone sending an alert because it's a short code number so it would normally be but not got shout.
  • RiverRiver Community Connector Posts: 4,221 Community Veteran
    @Redemption ebwxj2x6b99m.pnguoshgnz487mo.png

    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • AnonymousToeAnonymousToe Posts: 2,689 Boards Guru
    Redemption wrote: »
    Also I have been starting a Shout chat but multiple times in a row I forgot and felt like I'm wasting people's time.
    Well it’s not like they ever reply anyway 😂
  • independent_independent_ Community Connector Posts: 9,718 Supreme Poster
    As a former shout volunteer, you have no idea the number of times people would text in and ask about this message. It should always be free, your phone might say it isn’t because it thinks it’s a premium number (most of those short numbers are). But shout definitely should be free and if you are charged, you’d probably be able to email them or your mobile network.

    As for the missing the message, that was very common as well. In fact so common that I expected it, especially on daytime shifts as people might have got sidetracked, or on night shifts when they might have fallen asleep. I never minded, they are supposed to check in with you twice to give you a chance to answer and then close the chat with a third message. I was always very careful to check before sending the closing message that the person hadn’t answered.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    Cheers everyone
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    AnonymousToe wrote: »
    Redemption wrote: »
    Also I have been starting a Shout chat but multiple times in a row I forgot and felt like I'm wasting people's time.
    Well it’s not like they ever reply anyway 😂

    Yh they take ages haha
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    Invisible_me wrote: »
    That comes up for me but it was free. Do you know what provider/network your with? On shout website it lists network providers it's free for which I thibk is majority, if yours is listed in there it's free and no need to worry. Its just your phone sending an alert because it's a short code number so it would normally be but not got shout.

    Im on EE
  • Invisible_meInvisible_me Posts: 442 Listening Ear
    Same youll be fine.
    Hope you get the support you need and deserve.
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    Invisible_me wrote: »
    Same youll be fine.
    Hope you get the support you need and deserve.

    Thanks so much invisible me, hope you're ok too
  • Sian321Sian321 Community Manager Posts: 1,586 Extreme Poster
    Thank you so much everyone for helping each other out in this thread!

    If you do have any more questions about how SHOUT operates, @Redemption , please don't hesitate to ask!

    I hope you can find the support you need.
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    Sian321 wrote: »
    Thank you so much everyone for helping each other out in this thread!

    If you do have any more questions about how SHOUT operates, @Redemption , please don't hesitate to ask!

    I hope you can find the support you need.

    Cheers @Sian321 I ended up getting a chat with shout, it was alright
  • Invisible_meInvisible_me Posts: 442 Listening Ear
    Redemption wrote: »
    Sian321 wrote: »
    Thank you so much everyone for helping each other out in this thread!

    If you do have any more questions about how SHOUT operates, @Redemption , please don't hesitate to ask!

    I hope you can find the support you need.

    Cheers @Sian321 I ended up getting a chat with shout, it was alright

    Thstd good tgr chat with shout was alright glad you haf a decent experience. How long did they take to respond?
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    Invisible_me wrote: »
    Redemption wrote: »
    Sian321 wrote: »
    Thank you so much everyone for helping each other out in this thread!

    If you do have any more questions about how SHOUT operates, @Redemption , please don't hesitate to ask!

    I hope you can find the support you need.

    Cheers @Sian321 I ended up getting a chat with shout, it was alright

    Thstd good tgr chat with shout was alright glad you haf a decent experience. How long did they take to respond?

    @Invisible_me it took quite a few hours at night but I tried in the day time and I think it took way way shorter to get a chat like half an hour to an hour. Thanks for asking, can I asking how your dizziness is, have you had it again or has it not returned? Sorry if you didn't want to be reminded of it, just wanted to check if you're ok.
  • independent_independent_ Community Connector Posts: 9,718 Supreme Poster
    Daytime is certainly quicker to get through @Redemption the queue was often quite short around this time of the day once the backlog from the night shift had been cleared. I used to do 10-12pm and there was often only 1 or 2 people in the queue, though i appreciate this may have changed now.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • RedemptionRedemption Community Connector Posts: 4,464 Community Veteran
    independent_ wrote: »
    Daytime is certainly quicker to get through @Redemption the queue was often quite short around this time of the day once the backlog from the night shift had been cleared. I used to do 10-12pm and there was often only 1 or 2 people in the queue, though i appreciate this may have changed now.

    Cheers @independent_ I'll try to daytime when I go
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