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📢 General Chat Closed Tonight

KatieKatie Community Manager Posts: 332 The Mix Regular
in Community Announcements
Hey everyone,

General Chat will unfortunately be closed tonight.

Support Chat will be running as usual.

Thank you all for your patience as we work to resolve issues with our rota and team capacity. We can understand how frustrating it might feel recently with us having to cancel chats frequently. Unfortunately, based on the mods we have available and cancellations on the day, it takes us some time to assess what chats we can open safely each evening. This means sometimes we aren't able to pop an announcement on the boards until we can confirm what chats we can safely run. We appreciate it is disappointing seeing these announcements, and we do make sure we announce as soon as we can.

Please know we are looking into solutions and timelines for opening up recruitment, as well as staff stepping in where they can to cover. We hear you and I promise we are listening.

As General Chat is closed this evening, feel free to stick around on the boards this evening if you want a general chit-chat! You can also help us get to 20,000, or explore our Creative Corner.

Comments

  • TheNightmareTheNightmare Posts: 3,154 Boards Guru
    edited March 12
    Got to keep being positive, atleast 1 chat is on, hopefully we can move to a more reliable schedule really soon, plus we got more notice.
  • independent_independent_ Community Champion Posts: 9,191 Supreme Poster
    edited March 12
    It's GC that's on for anyone signing on x

    Edit: SC opening at 8.15
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • shannon_164shannon_164 Community Champion Posts: 1,037 Wise Owl
    lol it’s a bit of a concern really that a community member is providing the updates, surely the mix should be updating us all…🤣
  • AnonymousToeAnonymousToe Posts: 2,604 Boards Guru
    This is ridiculous
  • independent_independent_ Community Champion Posts: 9,191 Supreme Poster
    The mods there tonight did a fantastic job in a very overwhelming chat. So thank you to them as always <3

    Also, happy to post updates, but i agree with the others on that front!
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • shannon_164shannon_164 Community Champion Posts: 1,037 Wise Owl
    edited March 12
    i’m sure the mods did do a good job as they often do, even whenever chat is busy etc, and it’s 100% not their fault that the mix haven’t shared updates!! as much as it was great that you shared what was happening, @independent_ , it shouldn’t be you that has to update the community!! thank you for doing so though <3
  • AnonymousToeAnonymousToe Posts: 2,604 Boards Guru
    Yep, just wanted to say i dont know who’s to blame for this but it’s not the mods
  • Rose113Rose113 Community Champion Posts: 3,028 Boards Guru
    The staff are doing everything they can, we don’t know what happens behind the scenes and the mix probably can’t share a lot of the stuff :)
    Sometimes when the people most like you don't love you, it is a hurt that can cause the greatest pain, and this pain can lead you to hate everything.
  • independent_independent_ Community Champion Posts: 9,191 Supreme Poster
    I think we can all appreciate though that it is very frustrating to sign on expecting to see one thing and then to see another. So that's why I put it on here, just in case people look before they go on (as I usually do now). It used to be that whoever was supervising the chat would have a boards account too and would post about plan changes like this one.

    Anyway, it was all saved, and that's amazing. I think a lot of the feelings around this come from the fact that many of us (if not most) have been let down by mental health services at some point or another and in the past, these types of organisations were the most reliable support we were able to access. Perhaps it's a change in culture, but I think people feel this is changing and they're going with even less support. We can never forget that the entire reason people come here is because they're struggling, and things like this can just tip someone over the edge on a given day. So to my fellow members, I'm right here with you on that. And to the staff, there might not be an immediate solution, but it might be at least insightful as to why people feel quite strongly about it all.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • shannon_164shannon_164 Community Champion Posts: 1,037 Wise Owl
    Rose113 wrote: »
    The staff are doing everything they can, we don’t know what happens behind the scenes and the mix probably can’t share a lot of the stuff :)

    i get that, and know that it’s not the community staff team that are making all these changes and decisions etc, as i’ve stated in the past, however i, as well as everyone else is still fully entitled to feel whatever way we feel about situations as i know for sure i have spent my life being let down by services so knowing the place i could have actually relied on is no longer reliable at all, it’s a little frustrating to say the least!!!

    i’m not at all trying to get at you @Rose113 so i hope it doesn’t come across that way <3
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