Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Check out our JD Support Chats every Monday 8pm-9:30pm in partnership with the JD Foundation. They're focused around all things work, retail, fashion, sport and more.

Click here for more info!
Options

Chatwee

Chloe234Chloe234 Posts: 3,897 Community Veteran
edited August 2024 in Help Desk
Im not sure if its been happening for anyone else but the past few days when I try getting onto chatwee on my laptop it is coming up with this:

w7atpnz90139.png

Ive tried everything from restarting my laptop, using a different browsing (inc private browsing etc) and also reporting it through the browser but nothing is working. Ive been able to join on my phone however so thought id flag this
🦆💜🦆💜🦆

Comments

  • TheMixTheMix Posts: 3,237 Boards Guru
    Thanks so much for letting us know @Chloe234. We'll report this to Chatwee and see if there's an update on why this is happening. We'll post back here when we have an update :)

    You mentioned that it's working on your phone, is this still using your home wifi network or are you on mobile data?

    - Aoife

  • Chloe234Chloe234 Posts: 3,897 Community Veteran
    TheMix wrote: »
    Thanks so much for letting us know @Chloe234. We'll report this to Chatwee and see if there's an update on why this is happening. We'll post back here when we have an update :)

    You mentioned that it's working on your phone, is this still using your home wifi network or are you on mobile data?

    - Aoife

    Thanks, It's using my home WiFi altho I tested putting both on mobile data but it was the same outcome
    🦆💜🦆💜🦆
  • AoifeAoife Posts: 3,222 Boards Guru
    Thanks so much for sharing this Chloe. I've reported it to Chatwee now so hopefully we'll have a fix soon :)
    Maybe somethings don't get better, but we do. We get stronger. We learn to live with our situations as messy and ugly as they are. We fix what we can and we adapt to what we can't. Maybe some of us will never fully be okay, but at least we're here. We're still trying. We're doing the best we can. That's worth celebrating too ❤
Sign In or Register to comment.