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zone alarm being a bell!!!
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
all of a sudden my pc wont connect to the internet, tells me something about the firewall or proxy settings, so i tried closing zone alarm, internet started working again, so i restarted zone alarm and my internet went down again and kept getting pop up messages saying access as been denied to what ever web site i was on at the time and msn, tried clicking on more info which leads to a pop up from zone alarm which gets blocked :banghead:
seemed to have happened all of a sudden upon start up of the pc, yet no changes have been made to the settings of zone alarm, and i dunno what else to do, so im currently surfing without a firewall so help as soon as possible would be good please people
seemed to have happened all of a sudden upon start up of the pc, yet no changes have been made to the settings of zone alarm, and i dunno what else to do, so im currently surfing without a firewall so help as soon as possible would be good please people
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Comments
See here.
I'd suggest doing the same, getting AVG for virus scanning and then wait for somone else to suggest a firewall for you (My home network is sufficient protection for me)
Not sure how to fix it, but someone said to just do a system restore.
The easiest way to do it is just download the updated version of Zonealarm Basic Firewall as that is the patch to fix the problem.
we had an email in work that people having this issue have to phone microsoft on a certian number but i can't remember what the number is at the moment
post if you're still having a problem and i'll get someone from work to email me the number and i'll post it here
no idea what microsoft are telling people but thats the fix we were being told to tell our customers
If you use ZoneAlarm you will lose your Internet connection after
installing the latest security updates from MS - KB951748 in particular.
The way around it is:-
If the windows update changed the usual needed files for
networking/internet, then the ZA will not see the changes and continue
to use the previously known files and ignore the newer files. Even
though the file names and locations are still the same from before, now
the file size and checksums no longer match.
To solve this, just reset the ZA database and the ZA will be "fresh" as
when it was first installed:
# Boot your computer into the Safe Mode
# Navigate to the c:\windows\internet logs folder
# Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the
folder
# Clean the Recycle Bin
# Reboot into the normal mode
# ZA will be just like new with no previous settings or data
Once this is finished, reboot back into the normal mode and in the new
network found windows, set the new network to Trusted.
Then do this to ensure the ZA is setup properly:
Make sure your DNS and DHCP server IP's are in your Firewall's Trusted
zone. Finding DNS and DCHP servers, etc
1. Go to Run and type in command and hit 'ok', and in the command then
type in ipconfig /all then press the enter key. In the returned data
list will be a line DNS and DHCP Servers with the IP address(s) listed
out to the side. Make sure there is a space between the ipconfig and the
/all, and the font is the same (no capitals).
2. In ZA on your machine on the Firewall, open the Zones tab, click Add
and then select IP Address. Make sure the Zone is set to Trusted. Add
the DNS IP(s) .
3. Click OK and Apply. Then do the same for the DHCP server.
4. The localhost (127.0.0.1) must be listed as Trusted.
5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's
Program's list must have server rights for the Trusted Zone.
Plus it must have both Trusted and Internet Access.
otherwise you can lower the setting in ZA for internet zone from High to Medium
Or
Uninstall the fix.