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Contact phone number - dabs.com

Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
in General Chat
I can't seem to find one on there website,

I know this is in the wrong section but need desperate help, as of course I am having problems with a product,

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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    They don't DO any phone support, at all.


    http://www.dabs.com/ContentMain.aspx?contentType=help
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    I was worried about that, they're "chat service" seems busy and they're emails seem to... disapear and never reach them.

    This is the worst seller I have ever bought from in terms of customer services
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    So what's the problem and how long have you been trying to contact them?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Last couple of days, problem

    My Netgear Rangemax Wireless Router DG834PN and USB Adapter is dropping/losing connection constantly, when connected via wire/ethernet and wirelessly.

    USB adapter getting exstremely hot,

    Not happy with product as it is working in a faulty way, I purchased the product 16days ago (received it 10days ago) so there fore I am entitled to my money back,

    Dabs.com seem unable to address this situation
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Have you tried this?

    http://www.dabs.com/Article.aspx?ArticleId=348
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    i tried a return online, they wanted to give me £70.70 instead of the price i paid £80.79 which I find totally unacceptable, also, they have made no provisions to collect the item,

    As far as I know from the sale of goods act, a consumer should NOT be out of pocket when a product is returned faulty and a refund is given.

    So if they want me to post and return the product, they can pay for it aswell as refunding me the TOTAL cost of the product inc VAT and shipping.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Ah.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    in an online chat now.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Oh and yes, you're right, you're not legally obliged to return faulty goods to the seller at your own expense.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    This is getting beond the joke,

    I'll include print screens (only includeds account name (father in law) I dont think theres any details other than that omn there

    Okay, so originally I paid this for the product

    I paid £80.79
    InitialPrice.jpg

    Go through online return, comes to this

    Firstpricedrop.jpg
    Notice it says still including the VAT

    I speak to customer support which goes like this









    Please wait while we find an agent to assist you... In the meantime, have you reviewed our help section as most questions can be answered instantly? http://www.dabs.com/help
    All agents are currently busy. Please stand by.
    You are currently at position number 1 in the queue.
    You have been connected to Heather .
    Heather : Good morning, how may we help you?
    George Nicholson: Hi, around 15-16days ago I ordered a product from your website, (order number 8546271 ) I have been having a problem with the order and wish to return it, only problem is, the online return function is only saying it can refund £70.70 instead of the £80.79 I paid
    Heather : This should be the amount excluding VAT.
    George Nicholson: and the postage cost? is this refunded to me?
    Heather : What is your reason for returning the item?
    George Nicholson: The connection from the router is dropping at regular periods, the usb adapter which came with the router is getting exstremely hot, and I am not getting the speed I should have,
    George Nicholson: I tried a different modem (supplied with my Broadband line) this works fine so it is not a problem with my internet connection
    Heather : You would receive a full refund.
    George Nicholson: a full refund inc postage cost yes? and also what about returning the product, would you be responsable for picking it up or would I have to return it myself?
    Heather : You would receive a refund of everything that you paid as this is within the first 28 days and you would need to return this as faulty on arrival. You would need to arrange a return online.
    Heather : When a return has been arranged, you would need to arrange a collection online.
    George Nicholson: Okay, thank you
    Heather : Is there anything further we can assist you with today?
    George Nicholson: No
    Heather : Thank you for using this service. Goodbye.
    George Nicholson: Bye
    Your session has ended. You may now close this window.

    Go through it all again, and it tells me this,

    Secondpricedrop.jpg

    in another chat with them now.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    finally ordered refund for the monday
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Hooray.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Hmm, I thought that by law a UK registered business had to have a phone number supplied?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    when I asked for one he said it was a E-commerce buissiness and does not allow customers to phone in

    Still trying to find a number,
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Administrative Contact:

    Steven Fletcher
    sfletcher@dabs.com
    Phone: +44 (0)1942 853488
    Fax: +44 (0)1942 857488
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Hmmm, would this be the person I contact to make a complaint, thanks,

    how did you find this information.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Got it from their Whois info. I would use the phone number first, that guy is the person who registered the domain.

    Just found this as well, dunno if it will help - http://www.gringod.com/2005/02/14/more-trouble-with-dabscom/
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Well tried a couple of numbers on there and it seems I only get through to a voicemail,

    Mr owner of dabs.com doesn't seem to be the social kind of people.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Hellfire wrote: »
    Mr owner of dabs.com doesn't seem to be the social kind of people.

    Uh huh.

    It's owned by BT.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    I know, hense all there deals with BT ;)
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