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Laptop Problem

JsTJsT Posts: 18,268 Skive's The Limit
in General Chat
Well my sisters laptop seems to have developed a strange problem.

In random usage there is a 'Generic Services Win32' error which XP blames on service pack 2 (which is not installed!), this kills exporer and the internet which wont work till the PC is restarted. Virus scan and Spyware show clean.

Its bloody annoying and means random restarts.


Anyone got any clues?

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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Not "Generic Host Process for win32 Services" is it?

    You should be able to restart explorer, but CTRL-ALT-DEL and going to task manager. Create a new task (I think) and run "explorer.exe".

    http://support.microsoft.com/kb/894391
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    JsTJsT Posts: 18,268 Skive's The Limit
    The new explorer.exe automatically loads though! Tried rekilling it and reloading it but network connectivity is still dead.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Yeah, it affects that. Try running svchost.exe.

    That's about all I can think of!
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    I thought maybe a virus... but you said it did'nt come up in virus scan so i don't know...
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    tried firefox or opera?

    my new laptop messed up after 3 days - most laptops come with too much rubbish o nthem - so I formatted it and started from scratch
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    Porky_StalkerPorky_Stalker Posts: 108 The Mix Convert
    It might be worth upgrading to SP2, that may fix the problem.

    Have you tried applying update mentioned in that kb article?

    http://support.microsoft.com/kb/894391

    Another thing to try is to check the integrity of the system files
    to do this you will probably need your XP cd

    Click Start, Select Run, then Type:

    SFC /Scannow

    this will hopefully replace/fix any of the windows files that may have problems.
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    JsTJsT Posts: 18,268 Skive's The Limit
    Installation of SP2 seems to have rectified.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    It was begging for some attention and a update:D
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