If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Options
Why I hate PCWorld
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
This is a rant, so join in if you like.
Ok, I order most of my stuff from ebuyer.com. I can get anything electrical for about 30% less than the high street. So when you need to buy something quickly (say a friend wants you to buy and install a router for him, or another friends hard-drive blows and he needs one asap), you make the mistake of buying from PCWorld.
When its time to return that badly handled piece of crap (you know that £100 hard drive that’s probably been dropped on the floor a few times, or a wireless card that just refuses to work) they just wont have it.
What they will do is offer an exchange, like-for-like.
Now, I'm one of those people who rarely pulls the "I'm smarter than you" card out, but when I tell them its a driver issue, and having to take home the same part again just wont cut it (sometimes I throw in that I have a Computer Science Masters degree for added emphasis).
Basically they have all these bloody photocopied memos around customer support about not being able to do this or that. But the simple fact is, if I buy something, and it fails to do what it claims, they will flat-out tell you to stuff it.
How can such bad customer service exist?
Ok, I order most of my stuff from ebuyer.com. I can get anything electrical for about 30% less than the high street. So when you need to buy something quickly (say a friend wants you to buy and install a router for him, or another friends hard-drive blows and he needs one asap), you make the mistake of buying from PCWorld.
When its time to return that badly handled piece of crap (you know that £100 hard drive that’s probably been dropped on the floor a few times, or a wireless card that just refuses to work) they just wont have it.
What they will do is offer an exchange, like-for-like.
Now, I'm one of those people who rarely pulls the "I'm smarter than you" card out, but when I tell them its a driver issue, and having to take home the same part again just wont cut it (sometimes I throw in that I have a Computer Science Masters degree for added emphasis).
Basically they have all these bloody photocopied memos around customer support about not being able to do this or that. But the simple fact is, if I buy something, and it fails to do what it claims, they will flat-out tell you to stuff it.
How can such bad customer service exist?
0
Comments
Don't mind PC world, though. Naturally, I don't expect them to know anything useful.
Not had the pleasure of returning anything, though.
They might offer you a like-for-like swap but that's only to throw you off.
Quote them the Sale and Supply of Goods Act and laugh at the confusion on their faces. If the product is not satisfactory then they HAVE to refund your money, assuming you take it back within a reasonable (and undefined) amount of time.
This is funny you should mention this, I quoted the "sale of goods act as amended" once and the manager just said "No!"
So I rang up head office, and finally got my money back.
And aren't they your ISP?
:thumb: