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Computer Companies - Customer Service
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
Which IT related companies have you had good service from when things went wrong?
I actually thought PCWorld's help line was pretty good when my cousin's laptop souncard blew.
They came - picked up the laptop and dropped it off about 9 days later. I know Dell send someone out to fix the laptop on your own premises (or they did several years ago)
Belkin also have lifetime warranties and a freephone number to call.
IBM I know didn't want to know when we got some faulty Hard Drives.
I actually thought PCWorld's help line was pretty good when my cousin's laptop souncard blew.
They came - picked up the laptop and dropped it off about 9 days later. I know Dell send someone out to fix the laptop on your own premises (or they did several years ago)
Belkin also have lifetime warranties and a freephone number to call.
IBM I know didn't want to know when we got some faulty Hard Drives.
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Comments
ebuyer were good, albeit only by e-mail i managed to get a £38 refund on next day priority shipping,
royal mail also good, same reason.
scan are terrible
noog's tech support is clearly the best though
PCWorld have been okish.
oh i have to agree, they tell you how long the queue is, if there ever is one, and if the network goes down, happens bout once or twice a year for a day, they tell you how long its going to take to fix, andtheir customer service isnt thick either but they managed toexplain to my mum who knows nothing whilst i can talk to them properly too
top quality
Is that why my website has been offline for about 2 weeks?
rang plusnet a while ago at 2am, could see the support staff on webcams. got the one i was talking to to stand up and wave at the camera. they are always friendly / helpful.
Haha, I just checked out their support cameras and theres a woman cleaning and a couple of dudes looking at video cases and eating pizza. Bizarre.
They constantly renew domains I've already cancelled and then charge it to my credit card, it's happened like 8 times at least ad then a lengthy process of getting a refund happens.
Purplecloud are excellent hosts!!
However, the replacement has now developed a fault.
It's ok for a few minutes, but as the heat builds in the case, then the clicking starts (slowly at first, then building up over about five mins). It's driving me nuts, but I'd still rather live with the clicking that then industrial vacumn sound of a standard power supply.
It's frustrating when you spend so much on a power supply, not to get aftersales advice. :mad: I've tried contacting Zalman via their website email form, but they've yet to get back to me, and probably never will (it's annoying when companies don't respond, or take seriously, emails). I don't think I'll be buying another Zalman power supply again, and will have a look at other manufacturers products before considering Zalman's products again. You see, this is what's annoying, a few seconds worth of advice and I'd be happy, but as it stands they may have just lost a customer, and other future customers, through ignoring me.
HP - Instant answer on the telephone (after recorded message) and then they courier a swap-out within a couple of days. With printers, they just replace the carcase of it, so make sure you hang onto your old cartridges. With scanners, they replace the lot. On a maintanence level, the HP tech advisors are very good at resolving a paper jam over the telephone.
Epson - You wait on hold for quite a long time (20 minutes). When you finally get through, they'll happy do swap-outs in HP fashion. Epson also have "Express Centres" in most large towns where you can bring the printer/scanner in to have it worked on. This is free of charge as long as it is under warranty.
Logix (and most monitor companies apart from AOC) - They answer the phone straight away and they'll do a straight swap no question. Swap-response time is about 2 days. They're fairly flexible with dates as well.
AOC - They don't openly reveal their tech support number in an attempt to get less phone calls. I had to do a bit of inside-chasing to get their number and then I phoned them, they insisted that I fill in an returns form and send it by SNAIL MAIL! The whole thing took weeks. Avoid. AOC are cheap but you get what you pay for.
Acer laptops - Their tech support line puts you on hold for variable lengths of time, but they have recently imposed a queuing system. The system tells you how many people there are in front of you. Typically there are 10 people in front of you and you will reach the front after about five minutes. Their new hold music is FANTASTIC! Download it on www.freeplaymusic.com and search for "loving you".. a sexy r'n'b track. Anyway, when you've discussed the hardware problem on your Acer laptop, they'll take it away from you by courier and then give it back to you after one working week. Sometime it takes a bit longer if they're awaiting replacement parts.
Toshiba and Sony laptops - Similar to Acer.
There ya go!
Belinea were great when my monitor packed up a couple of years ago. Delivered a new one within a few days, though that happened to be faulty, and it took a couple of attempts to get right, but I was happy that they kept trying until they got it right. So :thumb: to them too.