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Discussion Board update (2nd April)

TheMix

Hi All,

We had anticipated the boards being closed last night, but as you can see, the change didn’t take place as expected! Our IT team is working with the platform developers today to look into why the change over didn’t take effect. Our troubleshooting is often made harder due to differences in time zones (they are based in US) and this can delay how quickly things can be looked into and resolved.

Whilst we wanted to be able to provide you all with a firm date and time for these changes, as you can see, it is unfortunately more complicated than we had hoped it would be and now with Easter break upon us, it seems safer to pause the updates until our IT team and Community Team members are back from leave week commencing Monday 13th April to avoid the risk of the service being down whilst vital team members are away.

We are working hard to have these changes applied whilst the Community remains open, as we do not want to have to close the boards for a period of time to make these changes. But doing it this way also means that updates can fail within the live environment of the discussion boards.

We will be back with an update on Monday 13th April regarding premoderation and the switch off of the boards overnight. We also are still anticipating age verification checks to become live from 13th April.

We are aware that some of you have also mentioned glitches that you’ve come across and we will continue to look into these for you.

We hope that you can all appreciate that we are doing our best to be as clear as we can, to share whatever information we have and to adapt to whatever issues are coming up. As such, we appreciate your patience and understanding whilst we try to figure stuff out!

Thank you for you patience and wishing you all a fantastic Easter break whatever you are doing.

The Mix Community Team

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TheMix

Hey all,
-

We’re currently compiling a list of the issues raised so far for pre-mod/age verification (both from the chat earlier and from here on the boards). It seems like a couple of people are struggling or having issues with the age verification but are still allowed to post, so please do continue to post whilst we are working on remedying the incorrect ages which are being reported. We will do all we can to ensure that even if the age Yoti has given you is incorrect, that we can still allow you to use our services for as long as you are within the remit. We really apologise for the errors which have cropped up so far, and we know how frustrating this is especially considering the delays. As it stands, pre-mod is only partially working but the tech team is working to rectify this. We do not currently have a time frame in mind but it is at the top of their priority list to make the implementation of age verification and pre-mod the way they were hoping. But it seems likely this will not be rectified by the end of the night, and we are unsure whether the overnight switch off will work tonight.

We will also be announcing the change management session this week in light of these changes going through, from 6.30pm-7.45pm on Monday 20th when our usual connectors session is. This will be open to all current members of the Community not just Connectors, and you can sign up using a form which will be in the later post

We apologise again for all of this and really hope we can rectify this soon

AnonymousToe

I haven’t even attempted to do the age check. It lets me post from my phone and in a roundabout way I made it to boards from there

AnonymousToe

Did the age check and it says I’m 17

I’m almost 21

Redemption

https://community.themix.org.uk/discussion/comment/3824639#Comment_3824639

Youre getting old now, Toe.

no I'm joking hehe

Animalloverb

I managed to get it working after a load of issues regarding accessibility, and it's gotten my age wrong, I was expecting that because I do look younger than I am, like for real? Some people have genetic factors that make them look younger, or conditions that make them look younger. I am not going into my medical history. I can't change how old I look, verification that way just isn't as accurate as it should be as it can't take into account that there are people that look a different age.

Also people naturally look older than their age too.

independent_

It’s telling me i have to do it again now on the website but when I tried it didn’t work and is just asking me to do it again. At least the age estimation of 28 has disappeared from my profile.

TheMix

Hey all,

Just to update. We are aware of the issues which the updates have caused and have been working with the IT team. We can confirm that Pre-mod will be in place for all users and comments 3.30pm today (Tuesday) and the boards will switch off overnight from this evening.

Age Verification- if you experience any issues please email us at community@themix.org.uk

Thank you

the Mix Community Team

SunsetDucky

Would be nice if questions could be answered before all of this happens. I feel there is a lot unanswered

independent_

Fully agree. And i have sent a dm with my specific issue but now it's not letting me age verify on here at all it lets me scan but doesnt verify it.

SunsetDucky

Funny and typical how the box of the age prediction yoti gave is gone

Nathan

So, this is just a small few things, there's a lot more stuff, but my main issues are:

1) the questions raised for over about 4 months now by multiple users about accessibility have still to be answered, with disabled users in some cases being unable to use the system in place

2) No actual answer to the fact that Yoti got done for misusing data on there digital ID app (the alternative verification system the Mix is mandating) and what assurances were given as to why it's not gonna be an issue

3) The facial age estimator has been giving wrong ages, by over 5 years in some cases. I don't think i've seen a single person get the actual age they are.

Dancer

Testing. Testing.

TheMix

Hey all, some answers to FAWs so far…..

What do I do if it said that I am too young/old?
Yoti will prompt you to scan a QR code/click a link to go through to set up a digital ID
It let me through but my age is wrong, can you change this for me?
No, if you follow the above step then Yoti will send us your digital ID via a secure method to verify the correct age on our system. From now, you should not be able to see the age that it provided you specifically, just that it has estimated you to be outside of the age range 13-25
What happens if it got my age wrong but I don’t have ID or I cannot submit ID easily?
Please view the Yoti support page:

https://support.yoti.com/yotisupportsite/individuals-page?type=Individuals

If I send The Mix my ID directly to verify/prove my age, what will happen to the picture?
Please do not send us ID as we are not legally allowed to hold this and can not process your ID.
Error messages popping up
The tech team said they believe they have resolved this issue
Will there be a delay on pre-mod when staff have to step into a chat?
We do not think there will be a significant change as there will mostly be at least one person keeping an eye on the boards if someone is in a chat
I have tried to verify via Yoti but it is inaccessible/is not working - what do I do now?
Please kindly DM a screen shot of the error message that you are receiving and we can check this with our tech team. You can also look at the Yoti support page:

https://support.yoti.com/yotisupportsite/individuals-page?type=Individuals

If my age was wrong will I be aged out at the wrong time?
No, Yoti only acts as a mechanism to allow you to use the service once. It is similar to admission to an event where once you are in, it is not checked again, and aging out will be done manually by staff as is the case currently

independent_

It’s still telling me i need to do it but when i do the scan it’s not working and keeps telling me i still need to do it.

SunsetDucky

https://community.themix.org.uk/discussion/comment/3824688#Comment_3824688

What would happen in the event you need to check in with someone's safety after a chat? That only allows 30 minutes to do so in that case and not everyone can respond that quickly.

Dancer

https://community.themix.org.uk/discussion/comment/3824701#Comment_3824701

Probably on email.

SunsetDucky

https://community.themix.org.uk/discussion/comment/3824703#Comment_3824703

I will wait for the Mix's response - not everyone checks their emails :)

independent_

I dont suppose staff work after 10 to answer emails anyhow, but you would have thought people could PM back after 10 for the reasons mentioned. The situation could well have changed with someone by 9am the next morning. I still don't see the logic behind it at all but here we are

Dancer

https://community.themix.org.uk/discussion/comment/3824708#Comment_3824708

Logic? What is that sometimes haha?

SunsetDucky

Well thats seemingly been another huge fail 👀👀 **acts shocked** I dont understand the concept of making changes the mix clearly doesn't have the tech for

Dancer

https://community.themix.org.uk/discussion/comment/3824716#Comment_3824716

Yep I can still type.

AnonymousToe

“Which region of the uk do you live in?”

oh great are we gonna be made to share our location too?

SunsetDucky

https://community.themix.org.uk/discussion/comment/3824730#Comment_3824730

I think that's been there for a while

toffuna101

test

SunsetDucky

At 10pm I feel like every night we are supposed to say "pull the lever kronk" and then if it doesn't work again "Wrong leverrrr"

SunsetDucky

Pull the lever kronk!!!👀👀👀

*cough cough* wrong leverrr 🤣

SunsetDucky

Heya me again - ive got no life and can still seemingly post (not that im complaining but so i dont get introuble i have pmed the mix about this) so thought id bring up a few things again thats either not had an answer or perhaps not been seen as well as additional late night questions that have sprung to mind:

What would happen in the event you need to check in with someone's safety after a chat considering the boards are planned to be completely shut off at 10pm? As that only allows 30 minutes to do so in that case and not everyone can respond that quickly. This would be the same for if you reply saying itd be done over email as not everyone checks their emails.

The other week I asked

Is the change of the front design of the boards permanent now? We were told it was just a test but its seemingly just stayed? This hasn't been answered the past few times its been asked though

And had the reply from the mix saying

Hi @Chloe, as it stands tech are still looking into if we can change it back, and we hope to have an answer about it for the 13th

However no answers have been given. Is there any updates on this?

How does premoderation affect editing posts after theyve been approved? Has this feature been removed? Is this allowed but has to be re moderated? Is this allowed without moderation?

Considering this is the second night that the boards shutdown has not worked but provingly last night went fine where member were able to post and them get approved in the morning, will this/has the total shutdown idea been reconsidered?

Ps. Ill edit this or add to this with any other questions if ive noticed theyve been missed to keep them in one place and make this easier to reply to as the questions are all together then!

SunsetDucky

Ive Just been spam blocked - considering theres now premoderation is this annoying feature going to be removed? "You have posted 2 times within 30 seconds. A spam block is now in effect on your account. You must wait at least 120 seconds before attempting to post again"

SunsetDucky

Adding to the questions about the changes tonight. We were informed the boards would look the same and we could access everything however we would just not have the option to post. Why has this seemingly not happened and everything seem to have been removed from view?

turning boards off overnight is one thing, but blocking everyone from accessing previously posted things (minus community announcements and general) is another??

SunsetDucky

Have the boards been broken? Still cant see any other categories that aren't shown above