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Boards theme update

TheMix

Hi all, Following our recent update, we’ll be upgrading the theme of our discussion boards throughout the day to enable pre-moderation.

While this is happening, you may notice a few technical issues, but we'll be working with our platform providers to get everything running smoothly as quickly as possible.

Thank you for your patience!

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Comments

independent_

Does this mean we're going back to the layout we had a few weeks ago that had to be reversed because of technical issues?

If so, have the issues actually been fixed, and will there be a user guide like I suggested?

Dancer

independent_ wrote: »

Does this mean we're going back to the layout we had a few weeks ago that had to be reversed because of technical issues?

If so, have the issues actually been fixed, and will there be a user guide like I suggested?

Most likely unfortunately.

toffuna101

well this means ill be taking my leave from the mix. goodbye everyone.

eylah

well this was unexpected? can anything else seriously make this community feel less like a support place etc :/.

Nathan

I think the new design reminds of me this 1 line from shrek….

It might just be a case of getting used to it, but i'm really not a fan of it so far.

Sian321

Hey folks, just to say we're aware that the text-box is no longer allowing you to create paragraphs / insert spacing. We're really sorry about this and are in touch with our developers to try and resolve.

Please keep flagging any issues via the Help Desk thread! https://community.themix.org.uk/categories/help-desk

We recognize there's been a lot of change to process lately, and hear how these additional changes are impacting your user-experience and the familiarity of this space too, which can feel hard.

Sian321

Thank you for your question, @independent_ !

We've been working alongside the developers and shared the collated list of errors and questions with them that we gathered from you and our team in 2025 when we did the first round of changes, so they've been aware of the feedback and working to try and resolve those issues.

I realise its super frustrating to still see glitches and errors though, so please do keep flagging these and we'll continue working on getting them ironed out.

Millie2787

I just want to flag something…. I know I’m not around much anymore you do realise that some of the issues that have been brought to you aren’t just ”glitches and errors” they are accessibility issues - Correct me if I’m wrong @independent_and from what I’ve seen, there’s been no reassurance to say that they’ve been fixed ?? So surely if these are issues that couldn’t have been ironed out since the first test back last year, then whatever software is being used shouldn’t be used.

Millie2787

Is this going to be addressed or even acknowledged….. orrrr is it just going to be ignored in the hope I’ll forgot because trust me I won’t. Especially when it comes to accessibility ?? @TheMix

Dancer

Probably not. I raised a concern a week or two ago and it never even got acknowledged.

Callum

Hey everyone! Just wanted to share a polite post that we are seeing all of your questions, and are working hard with the rest of the team to make sure we get you the right answers. This is taking some time, we do apologise massively about that! But we don't want to find ourselves sharing false information, hence our silence on this so far. We will get you the answers to all your questions when we have them! Thank you all for your patience through this.

Millie2787

I understand that Callum I totally do and I don’t mean to sound like I’m being horrible when I post, However I do feel like that message was slightly passive aggressive considering I’m sure you understand from our end that when we raise a concern and it doesn’t even get acknowledged, it does feel like we’re being ignored.

Now I know none of you would want to do intentionally, but I guess maybe for future reference even a reply just to acknowledge that you’ve seen it, without us feeling like we have to comment for that to happen.

Millie2787

can I just say I’m actually really disappointed now that no one’s addressed my question or even provided an update … a question that for me and a significant proportion of people who access the boards, think Is a really important question.

Verity

Hello all, we understand how disappointing this has all felt, we just want to reassure you that the developers are aware and will continue doing what they can to resolve these issues. We know that these updates have resulted in the boards changing the way they look and feel, and unfortunately how easy they are to use for some users, which we in no way wanted. However, Premod and age verification is a legal requirement. At this moment in time, we do not have a time frame for when/how they will be fixed, which we know is disappointing to hear, but we will do our best to keep you updated along the journey with us. Accessibility is something we will continue to make sure is improved.

@Millie2787 We're aware that when the changes first came into place, the text-box no longer allowed you to create paragraphs / insert spacing. If there is any other issues on the boards, please let us know here, send us a DM or flag through the Helpdesk Thread:

https://community.themix.org.uk/categories/help-desk

independent_

It’s not just about using the boards though. The age check has placed me outside of the age range, and now the option to upload digital ID has disappeared. And even if it hadn’t disappeared, I tried to set it up multiple times and the screen reader just makes it near on impossible.

Nathan

https://community.themix.org.uk/discussion/comment/3825056#Comment_3825056

@Verity I understand the reasoning for the changes, but it's also a legal requirement for accessibility adjustments to be made for users with disabilities. As @independent_ says, the digital ID option isn't accessible in this case for them, which means that they can't do the age verification at all, since the selfie age estimator failed, and risks being kicked off boards because of it. And to make it worse, accessibility concerns have been raised for months on end now, and all we're told is that they'll get back to us about it, with no actual answers still.

independent_

Absolutely agree with @Nathan above. Age verification isn’t the only legal requirement at play here and just quoting that back to someone who, if the tech was functioning correctly, wouldn’t be able to post through no fault of their own feels like just trying to brush the issue under the carpet.

independent_

Warning if you edit a post that is what happens see mine above.