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Data merger currently happening

TheMixTheMix Posts: 3,129 Boards Guru
in Community Announcements
Hey everyone,

The discussion boards may look a bit strange at the moment as the data transfer for everyone's accounts is currently happening. We hope things will be looking how they were very soon! Our tech team are on it and working hard to get everything transferred :)

Comments

  • TheMixTheMix Posts: 3,129 Boards Guru
    Hey Everyone,

    I just wanted to let you know that we're aware the boards aren't working as they should, and we're sorry for any frustration this may be causing.
    We're working hard to get everything back up and running today.

    I'm Italia, the Head of Youth Engagement here at The Mix, and I’ll be keeping you updated throughout the day. I’ll post any progress here in this thread, so you’ll know as soon as we’ve made headway.

    For now, please avoid creating any new accounts. Our goal is to restore your old accounts, and having duplicate ones could complicate things. If we do need you to take any action, I’ll let you know right here.

    In the meantime, if you’re in need of support, please don’t hesitate to reach out to the resources listed below. We're doing everything we can to be back online for you as soon as possible! :)

    Thank you so much for your patience and understanding.
    Samaritans are always there 24/7 if you need to talk about anything that’s on your mind. You can call them on 116 123, email jo@samaritans.org or access their webchat service online.

    Crisis Messenger - are contactable by text, 24/7. You can text THEMIX to 85258 and talk to them about anything.

    Papyrus - is a suicide prevention helpline offering support over the phone, text or email. You call them on 0800 068 4141, send a text to 88247 or email: pat@papyrus-uk.org.

    You can also find your local NHS urgent mental health helpline who are open 24/7 anytime you would like someone to talk to.

    Calm - If you're struggling with suicidal thoughts, CALM can help you. Call on 0800 58 58 58 (5pm–midnight every day) or use their webchat or WhatsApp service.
  • TheMixTheMix Posts: 3,129 Boards Guru
    Hey everyone,

    We wanted to share an update on how things are going before we log off for the day.

    Our tech team are still working very hard to get the discussion boards back up and running. They've not been able to fix it yet, but have began restoring all the accounts and will continue working on this for the rest of the evening. You won't be able to log into your accounts yet, but we hope this to be fixed very soon. We'll be back online tomorrow morning and will share another update then.

    If you're looking for support today, these services below are available and offer a range of text, phone and webchat options :)
    Samaritans are always there 24/7 if you need to talk about anything that’s on your mind. You can call them on 116 123, email jo@samaritans.org or access their webchat service online.

    Crisis Messenger - are contactable by text, 24/7. You can text THEMIX to 85258 and talk to them about anything.

    Papyrus - is a suicide prevention helpline offering support over the phone, text or email. You call them on 0800 068 4141, send a text to 88247 or email: pat@papyrus-uk.org.

    You can also find your local NHS urgent mental health helpline who are open 24/7 anytime you would like someone to talk to.

    Calm - If you're struggling with suicidal thoughts, CALM can help you. Call on 0800 58 58 58 (5pm–midnight every day) or use their webchat or WhatsApp service.

  • Rose113Rose113 Community Champion Posts: 2,613 Boards Guru
    I don’t think anyone has been able to see these threads, idk about other but I’ve had just a “no category’s found” show when the boards were down which is what you get when banned 🥲
    Want to hurt me… go ahead
    Wish to bully me…I’m used to it
    Want to talk crap about me…go on then
    Want to make me cry…feel free
  • AnonymousToeAnonymousToe Posts: 2,406 Boards Champion
    Yeah I couldn’t see any threads at all, nothing existed. You were just talking to yourselves unfortunately 🤣
  • Amy22Amy22 Posts: 4,869 The Mix Elder
    I tried logging in and like I could see the discussions but no user names at all. Also, I tried to log in but it was like you dont have permission to do that and I was like noooo. It felt a bit scary ngl for me :joy:. Im glad we are up and running though <3. Hopefully the groups will be too back on as Im hoping to try to go to more of them in the evenings.
    Just a person who likes pop culture and films
  • Chloe234Chloe234 Community Champion Posts: 3,656 Community Veteran
    :lol: the only way these could be seen was through a private tab ahaa I went on incognito mode and it worked but...boards are back noww :p it's so weird seeing old member's accounts being gone tho icl
    🦆💜🦆💜🦆
  • independent_independent_ Community Champion Posts: 9,051 Supreme Poster
    Rose113 wrote: »
    I don’t think anyone has been able to see these threads, idk about other but I’ve had just a “no category’s found” show when the boards were down which is what you get when banned 🥲

    I could access it in a private tab @Rose113, I emailed the mix and told them that as well so if anyone else emailed they might have been told to do that. I guess because your devices still thought you were signed in even though you couldn’t sign in? So private tab meant it didn’t recognise you so you could see the threads.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • Rose113Rose113 Community Champion Posts: 2,613 Boards Guru
    @independent_ ah I had emailed but the staff have been busy (obviously) so I think it’s still yet in the inbox for me aha, Chloe told me about the incognito but that still didn’t work for me
    Want to hurt me… go ahead
    Wish to bully me…I’m used to it
    Want to talk crap about me…go on then
    Want to make me cry…feel free
  • independent_independent_ Community Champion Posts: 9,051 Supreme Poster
    Aww omg it’s so sad. So many former members. Sad times
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • AoifeAoife Community Manager Posts: 3,228 Boards Guru
    Thanks so much for your patience everyone while we worked to get the discussion boards up and running again! Everything looks like it's been fixed now but we'll do some testing today to make sure everyone's accounts are all on here who opted-in. We'll share another update this afternoon on our progress :)

    Appreciate you all being here to support each other, thank you so much :)

    Oh and a little update, I'm back working with the community team for the next couple of weeks to give the team a bit more support and will also be helping to get support groups ready to return next week. I'll see you all around for a little bit longer until the 18th October :)
    Maybe somethings don't get better, but we do. We get stronger. We learn to live with our situations as messy and ugly as they are. We fix what we can and we adapt to what we can't. Maybe some of us will never fully be okay, but at least we're here. We're still trying. We're doing the best we can. That's worth celebrating too ❤
  • Rose113Rose113 Community Champion Posts: 2,613 Boards Guru
    It’s okay @Aoife we know that you secretly just want to stay with us longer :p:lol:
    Want to hurt me… go ahead
    Wish to bully me…I’m used to it
    Want to talk crap about me…go on then
    Want to make me cry…feel free
  • independent_independent_ Community Champion Posts: 9,051 Supreme Poster
    Hehe, i always say no one ever really leaves the mix @Aoife, it’s a trap!! Enjoy your last couple of weeks, you wouldn’t have had a proper send off on monday anyways
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • TheNightmareTheNightmare Posts: 2,587 Boards Guru
    edited October 2
    @Aoife you might as well just stay long term
  • independent_independent_ Community Champion Posts: 9,051 Supreme Poster
    Must admit the idea of Aoife taking the entire website gave me a good chuckle, so thank you for that!! If they take the whole website everyone has to leave with them.
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • Rose113Rose113 Community Champion Posts: 2,613 Boards Guru
    @independent_ lets just sneak on the plane to New Zealand 😂😂
    Want to hurt me… go ahead
    Wish to bully me…I’m used to it
    Want to talk crap about me…go on then
    Want to make me cry…feel free
  • AoifeAoife Community Manager Posts: 3,228 Boards Guru
    Haa these comments made me chuckle too! I did have that thought on Monday that I hope you all don't think it was something to do with my last day! Just secretly packing the discussion boards in my suitcase all the way to New Zealand! :D

    It's lovely to be back for a few more weeks so we have longer together <3

    In terms of updates from today, we've finished testing and checking everyone's accounts. We can confirm they have all been transferred except 5 which got missed. We'll work on getting these added back over the next couple of days but everything else is working as expected now - yay!! :)
    Maybe somethings don't get better, but we do. We get stronger. We learn to live with our situations as messy and ugly as they are. We fix what we can and we adapt to what we can't. Maybe some of us will never fully be okay, but at least we're here. We're still trying. We're doing the best we can. That's worth celebrating too ❤
  • TheNightmareTheNightmare Posts: 2,587 Boards Guru
    Aoife wrote: »
    Haa these comments made me chuckle too! I did have that thought on Monday that I hope you all don't think it was something to do with my last day! Just secretly packing the discussion boards in my suitcase all the way to New Zealand! :D

    It's lovely to be back for a few more weeks so we have longer together <3

    In terms of updates from today, we've finished testing and checking everyone's accounts. We can confirm they have all been transferred except 5 which got missed. We'll work on getting these added back over the next couple of days but everything else is working as expected now - yay!! :)

    Just stay permanently, I know you're tempted lol.
  • JJLemon18JJLemon18 Community Champion Posts: 2,082 Boards Champion
    JJLemon18 wrote: »
    @Aoife ngl when I came here and realised we're locked out and there are no discussions, we thought you took the entire website with you! :lol:

    Glad to see you and the website stay with us a little longer ;)

    Have to admit @AnonymousToe was the one who came up with the idea of Aoife taking the boards haha xD
    Believe in me - who believes in you
  • DancerDancer Community Champion Posts: 8,111 Legendary Poster
    Aoife wrote: »
    Thanks so much for your patience everyone while we worked to get the discussion boards up and running again! Everything looks like it's been fixed now but we'll do some testing today to make sure everyone's accounts are all on here who opted-in. We'll share another update this afternoon on our progress :)

    Appreciate you all being here to support each other, thank you so much :)

    Oh and a little update, I'm back working with the community team for the next couple of weeks to give the team a bit more support and will also be helping to get support groups ready to return next week. I'll see you all around for a little bit longer until the 18th October :)

    Fifa!
    "There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
    "The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
    "I'm going to get strong again and see you soon. " ~ Anonymous 
  • Amy22Amy22 Posts: 4,869 The Mix Elder
    Rose113 wrote: »
    @independent_ lets just sneak on the plane to New Zealand 😂😂

    We should all sneak onto the plane and hide then when we arrive in New Zealand we will surprise Aoife and she will be like huh I thought you were all still online 😂 😂 haha
    Just a person who likes pop culture and films
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