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📆This Week's Schedule w/c 21.04

KatieKatie Community Manager Posts: 593 Incredible Poster
edited April 30 in Community Announcements
Hi all,

Here is this week's schedule for what Group Chats and Support Threads we should be able to run this week. We'll aim to post these schedules every Monday whilst we're experiencing some chat closures.

Disclaimer: These are also subject to change based on mod and supervisor availability. If we make any changes, this post will be updated ASAP.

Note: To access our chats please head here, and to access our threads they happen right here on the boards!
Tuesday: General Chat and Support Circle
Wednesday:
Thursday: General Chat
Saturday: Support Topic Thread on Thriving Friendships (3:30pm-5pm)
Sunday: General Chat and Support Thread (1pm-2:30pm)
Post edited by Katie on

Comments

  • Invisible_meInvisible_me Posts: 357 Listening Ear
    Is nothing running today time when people may need it more?,
  • KatieKatie Community Manager Posts: 593 Incredible Poster
    Invisible_me wrote: »
    Is nothing running today time when people may need it more?,
    Hey @Invisible_me, we don't typically run chats or threads on Mondays at the moment but our boards are open if you'd like to post on here :)
  • independent_independent_ Community Connector Posts: 9,503 Supreme Poster
    Are there any circle spaces left? Sorry to be cheeky asking and not doing the form but I was just wondering and if there are I will do the form x
    “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
  • KatieKatie Community Manager Posts: 593 Incredible Poster
    independent_ wrote: »
    Are there any circle spaces left? Sorry to be cheeky asking and not doing the form but I was just wondering and if there are I will do the form x
    Heyya @independent_ our Support Places are full for this week but we do have Listener Places left (which also mean you'll be first in line for support if anyone drops out)
  • KatieKatie Community Manager Posts: 593 Incredible Poster
    Hey all, unfortunately we will have to close chats this evening as we have had some last-minute mod cancellations. General Chat should be open tomorrow as usual.
  • MorgsSmiles24 MorgsSmiles24 Posts: 59 Boards Initiate
    Katie wrote: »
    Hey all, unfortunately we will have to close chats this evening as we have had some last-minute mod cancellations. General Chat should be open tomorrow as usual.

    Thanks for the heads up! I was planning on joining the General chat to tonight.
  • shannon_164shannon_164 Community Connector Posts: 1,735 Extreme Poster
    is the thread happening today? thank you <3
  • eylaheylah Posts: 7,271 Master Poster
    shannon_164 wrote: »
    is the thread happening today? thank you <3

    its friday today and it’s happening tmr. :)
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Community Connector Posts: 1,735 Extreme Poster
    wait nevermind, i just realised todays friday🤣four 3am starts in a row make you clueless to what day it is lol
  • shannon_164shannon_164 Community Connector Posts: 1,735 Extreme Poster
    eylah wrote: »
    shannon_164 wrote: »
    is the thread happening today? thank you <3

    its friday today and it’s happening tmr. :)

    thanks eylah, i literally just realised that as you posted! 3am starts make you loose track of what day it is🤣
  • Sian321Sian321 Community Manager Posts: 1,214 Wise Owl
    Hey everyone, due to an update in volunteer availability that has just come through, we unforunately will not have enough moderators to safely run Support Chat this evening, therefore, we will open General Chat instead.

    We're very sorry for the last minuet change.
  • RedemptionRedemption Posts: 3,980 Community Veteran
    edited April 27
    Sian321 wrote: »
    Hey everyone, due to an update in volunteer availability that has just come through, we unforunately will not have enough moderators to safely run Support Chat this evening, therefore, we will open General Chat instead.

    We're very sorry for the last minuet change.

    I'm a bit disappointed tbh. Both chats were cancelled last week after being told we'd have a full house, we ended up having none, on Wednesday general chat got cancelled now today's support is cancelled after the same expectation. I could have really done with it, and I’m sure Im not the only one. I appreciate the effort being made, just a bit frustrating, I'm sorry if I keep complaining and don't want to come across badly. General chat is definitely better than nothing, we just haven't had support chat in a while.
  • shannon_164shannon_164 Community Connector Posts: 1,735 Extreme Poster
    this is in no way at all a dig at the mods as them giving up their time to mod is very appreciated, however, there’s obviously not a lot of mods left at the mix which is why we have a reduced chat schedule (that is turning into a non existent chat schedule at this point lol) so it’s clearly a case of the same mods repetitively cancelling last min then…? i did see on reviews too about the same mods cancelling time and time again so that’s already been confirmed i guess. surely something should be done about that? it’s not at all fair on us, the people who rely on chats. when in so many roles, especially mental health related roles, consistency is so important. i totally understand things can happen last minute and emergencies happen etc, and that is ok, but surely it can’t be a case of every single time support chat is supposedly running, at the final minute something comes up…?

    again, to clarify, this isn’t at all a dig at the mods in any way - i don’t mean for it to come across that way if it does.
  • LeylaLeyla Community Manager Posts: 155 Helping Hand
    Hi @shannon_164 and @Redemption

    We want to reassure you that what you are saying doesn't come across badly at all and the Community are always welcome to their opinion and we want to hear it! We know you folks appreciate the time of the mods and have been very patient during this transitional period, which we are super grateful for as a team.

    We hear how frustrating this has been, and we know how important these chats are to the Community, especially the need for consistency. Behind the scenes we are doing all we can to ensure the chats run as frequently as they can, and we are always trying to give you all as much notice as we can if there are changes in how they are running for the day or even further in the week. We are also trying to be as transparent as possible and with our limited numbers, it means that if mods do need to cancel last minute, we are struggling to find cover to keep the chats going.

    We are actively recruiting for the Chat Moderator role, but the applications have been a bit slower than we would like. It's a huge priority for us to increase our mod numbers so that you folks can get the support as often and consistently as you deserve. We're also already training the successful applicants and we appreciate your patience as we get them trained up.

    Please feel free to continue getting out any frustrations or upsets you may have regarding these situations, as it is completely understandable and we will always try to take your feedback on board if there is anything we haven't already factored in!
  • RedemptionRedemption Posts: 3,980 Community Veteran
    Leyla wrote: »
    Hi @shannon_164 and @Redemption

    We want to reassure you that what you are saying doesn't come across badly at all and the Community are always welcome to their opinion and we want to hear it! We know you folks appreciate the time of the mods and have been very patient during this transitional period, which we are super grateful for as a team.

    We hear how frustrating this has been, and we know how important these chats are to the Community, especially the need for consistency. Behind the scenes we are doing all we can to ensure the chats run as frequently as they can, and we are always trying to give you all as much notice as we can if there are changes in how they are running for the day or even further in the week. We are also trying to be as transparent as possible and with our limited numbers, it means that if mods do need to cancel last minute, we are struggling to find cover to keep the chats going.

    We are actively recruiting for the Chat Moderator role, but the applications have been a bit slower than we would like. It's a huge priority for us to increase our mod numbers so that you folks can get the support as often and consistently as you deserve. We're also already training the successful applicants and we appreciate your patience as we get them trained up.

    Please feel free to continue getting out any frustrations or upsets you may have regarding these situations, as it is completely understandable and we will always try to take your feedback on board if there is anything we haven't already factored in!

    I understand Leyla, I'm sure everyone else does too, I still love the community so much and will no matter what. Thanks for addressing it too.
  • KatieKatie Community Manager Posts: 593 Incredible Poster
    I'll go ahead and close this thread now as I'm mindful it's for the schedule last week. Thank you for sharing your thoughts folks!
This discussion has been closed.