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I’m missing a qualification

in Work & Study
So basically I went to my old place of education to collect my certificates from last year but they only gave me English and I swear I’m missing employability, I’ll have to have a look but it’s stressing me out, I definitely got customer service certificates last year but not my employability ones
✨ ℐ 𝒶𝓂 𝒷𝓇𝒶𝓋ℯ. ℐ 𝒶𝓂 𝒷𝓇𝓊𝒾𝓈ℯ𝒹. ℐ 𝒶𝓂 𝓌𝒽ℴ 𝒾𝓂 𝓂ℯ𝒶𝓃𝓉 𝓉ℴ 𝒷ℯ ✨
✨ 𝒯ℋℐ𝒮 ℐ𝒮 ℳℰ ✨
✨ 𝒯ℋℐ𝒮 ℐ𝒮 ℳℰ ✨
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✨ 𝒯ℋℐ𝒮 ℐ𝒮 ℳℰ ✨