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been banned from support chat?

hi, i don't really use the boards that much but in Saturday (i believe potentially Sunday) when i tried to access the support chat at 8pm but i was banned? i didn't rlly know where to put this or what but i go under the name Lilly and i believe you've mistaken me for someone else who has been banned ??
thanks i hope this can be resolved or if i am banned under what reasoning...?
thanks i hope this can be resolved or if i am banned under what reasoning...?
Post edited by JustV on
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Speak soon
- Aife
hey thanks, how do i PM? then... sorry to be a pain i am so bad at tech!
There should be a message button on the profile but as I said before, I think you need a certain number of posts (around 20) in order to do that. They may need to PM you first @Titania1595
Found the Rank And Reward System. Hopefully, this helps?